topic Re: Faulty Item in Ask a member

Faulty Item

rothau5 — Mon, 01 Dec 2025 03:16:12 GMT

Hey, I am having difficulty with a buyer. I purchased an electric scooter and within a month the scooter motor is broken.

I was incontact with the seller 40 days after purchased date, 35 days after I got it in the mail. The requested videos and photos which I sent to them and now they have gone radio silent.

I have tried to ask ebay and paypal for support and they wont do anything as it is outside the period.

Please help me as my daughter saved up $700 and is unable to use it.

Re: Faulty Item

sandypebbles — Mon, 01 Dec 2025 03:24:39 GMT

You are correct

You are not covered if it is outside the time limit

IF you had bought from an authorised seller, there would have been a real warranty as far as that goes (different to the eBay MBG)

Was it an authorised seller for the brand?

What was the item number?

I hope you realise how dangerous and potentially lethal it is buying such a thing from just anyone

Re: Faulty Item

rothau5 — Mon, 01 Dec 2025 04:39:58 GMT

355953346103 is the item number

Re: Faulty Item

rothau5 — Mon, 01 Dec 2025 04:40:28 GMT

355953346103 this is the item number.

Re: Faulty Item

sandypebbles — Mon, 01 Dec 2025 04:45:43 GMT

As I suspected, seller is registered in China and with poor feedback, many negs for selling dodgy scooters

Such a huge risk to take

Re: Faulty Item

countessalmirena — Mon, 01 Dec 2025 05:26:02 GMT

OP, if you funded the purchase by card (credit or debit), you may be able to get the bank/card issue to do a chargeback. Important: is the item not as described? Were you deceived about the item being authorised to use in Australia?

If it’s not accredited for use in Australia, you have a legitimate complaint. Not as described or faulty on arrival is different to warranty, so don’t confuse the two.

I hope you’re able to remedy this. And… your daughter should not buy this sort of thing from an online site or from a seller who is not in Australia, not an Australian business with ABN, and not an authorised seller for this item from the manufacturer… with the manufacturer having had the item go through all appropriate tests and accreditation processes. Assuming you can be refunded, put that money towards an authorised scooter.

The risks are far greater than losing $700. Unbranded unauthorised scooters are dangerous as they are NOT made to Australian standards. Even while not in use… for example, if the thing bursts into flames while being charged, and your house burnt down, you wouldn’t be covered by insurance. Property and lives at risk… and whoever purchased it would be deemed the importer, and would be held to be responsible for having it tested to meet Australian standards and go through the costly process for being granted an accreditation mark.

Good luck. Let us know how it goes.

Re: Faulty Item

twyngwyn — Mon, 01 Dec 2025 07:27:48 GMT

How long ago was this?

How do you fund PayPal?