topic Re: Item returned, refund not received in Ask a member

Item returned, refund not received

glassoniondesign — Fri, 20 Feb 2026 01:49:33 GMT

Long story short:

- I purchased an item
- It was not as described

- Seller confirmed they would accept a return

- Item tracked as "delivered" by eBay's own tracking on Feb 4

- I should've received my refund within 5–7 business days (eBay tracking says by Feb 12)

- It is now Feb 20, and I still have not received a refund

I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response.

Is there anything else I can do? It's quite a lot of money and I was relying on having it by now.

Re: Item returned, refund not received

glassoniondesign — Fri, 20 Feb 2026 02:03:46 GMT

eBay's own tracking:

Re: Item returned, refund not received

sandypebbles — Fri, 20 Feb 2026 02:07:42 GMT

The reply is from a stock standard, pre-written script that every buyer in your position will get

Did you actually open an item not as described dispute, or just ask the seller if you could return it?

Have you checked the funding source for the refund?

What is the item number?

Re: Item returned, refund not received

glassoniondesign — Fri, 20 Feb 2026 02:30:55 GMT

I went through the proper return process, marked "item not as described" as the reason for return, eBay supplied me with a shipping label.

Item number: 204919771009

I'm not sure how to check the funding source?

Re: Item returned, refund not received

sandypebbles — Fri, 20 Feb 2026 02:38:04 GMT

As in how you paid (PayPal/credit card etc)

The refund will go back to however you paid

Re: Item returned, refund not received

*casey* — Fri, 20 Feb 2026 03:33:22 GMT

@glassoniondesign wrote:

"I've been through the "chat with agent" process twice, and they keep promising someone from the "international team" will respond within 24–48 hours, then they disconnect and send me a chat transcript, but I still haven't had any response."

Was this an item sent using eBay International Shipping ?
In which case eBay generally handles everything.

Try contacting eBay through social media as the staff there are very experienced

https://www.facebook.com/ebay
https://x.com/AskeBay
https://www.instagram.com/ebayforsellers/

Re: Item returned, refund not received

glassoniondesign — Fri, 20 Feb 2026 04:11:48 GMT

Yes, I've been checking every day. It has not been refunded.

Re: Item returned, refund not received

glassoniondesign — Fri, 20 Feb 2026 04:12:10 GMT

Thanks, I've tried messaging through FB, I'll see if I get any help that way.

Re: Item returned, refund not received

countessalmirena — Fri, 20 Feb 2026 06:39:56 GMT

Have you escalated the dispute by selecting the option to ask eBay to step in?

Re: Item returned, refund not received

*casey* — Fri, 20 Feb 2026 06:56:59 GMT

@countessalmirena wrote:
"Have you escalated the dispute by selecting the option to ask eBay to step in?"

Interesting.

I had no idea that was an option when eBay International Shipping is involved as it's generally eBay, not the seller, who refunds the payment.

Re: Item returned, refund not received

glassoniondesign — Fri, 27 Feb 2026 23:03:59 GMT

That’s what the eBay “help” section tells me to do, but there is not “ask eBay to step in” button or link or option.

Ive been through the contact an agent process three times now and every time they say someone will get back to me in 24–48 hours and it’s been ten days and still no response.

I’ve reported it to my bank, but apparently that will take 35 days to review. I’m not sure what else I can do.

Re: Item returned, refund not received

sandypebbles — Fri, 27 Feb 2026 23:12:12 GMT

If you opened an item not as described dispute, I cannot understand why the option 'ask eBay to step in' is not there

It should be there, and it is there for not as described disputes and item not received disputes

Neither other members nor eBay can tell you anything other than what the policy is

The 24-48 hours is a pre written, scripted response that everyone who contacts eBay gets

The other part is fact though

Re: Item returned, refund not received

padi*0409 — Sat, 28 Feb 2026 00:33:50 GMT

@glassoniondesign wrote:

I’ve reported it to my bank, but apparently that will take 35 days to review. I’m not sure what else I can do.

If you've opened a charge-back through your bank that will automatically close any dispute with eBay or Paypal that you have opened.

Re: Item returned, refund not received

countessalmirena — Sat, 28 Feb 2026 02:17:36 GMT

@padi*0409 wrote:
@glassoniondesign wrote:

I’ve reported it to my bank, but apparently that will take 35 days to review. I’m not sure what else I can do.

If you've opened a charge-back through your bank that will automatically close any dispute with eBay or Paypal that you have opened.

I was all set to post exactly that, padi, when I saw that you’d explained it succinctly and perfectly. 🙂👍🏻