topic Postage label not working in Ask a member

Postage label not working

aha-3616 — Sun, 26 Apr 2026 17:35:14 GMT

Hello.

i have tried both my phone and laptop, the app and website, and nothing is working. I have like fifteen orders I need to post, and I can’t create any labels at all. I’m stressing out and not sure if it’s just me having this issue :((

“something went wrong and we weren’t able to generate the label”

Re: Postage label not working

injenooitee — Mon, 27 Apr 2026 01:41:37 GMT

I am having a similar issue with my eBay integration with my MyPostBusiness account. Apparently there is an issue that they are trying to resolve. I navigated to the eBay Help page for Labels, addressing and packaging tips and it states at the bottom with a red exclamation mark: "If you're having trouble using certain areas of our site, please try again later. We're looking into it now and will have it fixed soon."

I don't know if that is always there.

I cannot find anything else about any issue except your post.

Hopefully whatever it is will get resolved soon.

Re: Postage label not working

buttonxbrat — Mon, 27 Apr 2026 01:41:44 GMT

Not just you. I can't connect my ebay account to mypost business.

"Oops! Looks like we had some trouble connecting to your eBay account. Please try again"

on eBay postage there's a message that says "Please be aware that Australia Post is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later."

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 01:43:50 GMT

Down detector says eBay worldwide has been down for over 5 hours

Re: Postage label not working

sandypebbles — Mon, 27 Apr 2026 01:48:49 GMT

Was down when I tried to log in about 5 this morning

Was still down when I tried to log in again about half an hour ago

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 01:50:06 GMT

All the changes to our stores should be happening today…..what a mess!

Re: Postage label not working

injenooitee — Mon, 27 Apr 2026 01:52:08 GMT

Hi, I am sorry, but what changes to our stores are happening today?

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 01:56:26 GMT

Unable to send so have taken screenshot:

Look for this thread in Selling

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 02:02:10 GMT

I’ll bump that thread so it’s at the top 🙂

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 06:07:40 GMT

EBay USA - 1 of many threads: https://community.ebay.com/t5/Selling/Major-Outage/m-p/35587035#M2688031

Re: Postage label not working

twyngwyn — Mon, 27 Apr 2026 06:17:21 GMT

https://share.google/HjukTrjBWUHsDS01T