topic Identification in Ask a member

Identification

whe-43911 — Fri, 15 May 2026 00:20:24 GMT

Hi I'm trying to verify my identity but don't have a driver's licence or passport I only have a proof of age card

Re: Identification

padi*0409 — Fri, 15 May 2026 00:47:47 GMT

Try putting in the number of the card, in some states that works as it's the same as a DL number.

Re: Identification

*casey* — Fri, 15 May 2026 01:41:44 GMT

Hopefully Padi's suggestion will work but registering to sell / verification isn't always a quick , easy process.

If you need to contact eBay Help, click on Contact Us at the bottom of this link and on the right hand side you'll see the automated assistant. Ask to speak to an agent or supervisor..

In the meantime , I highly recommend you end your current listings until it's sorted.

https://www.ebay.com.au/help/selling/listings/creating-managing-listings/canceling-listing?id=4146&srsltid=AfmBOoqRFFPqv7h-o7bb6-vTEEuhlkL1KrWoeOvNwCJNx0bGoavbKKst

You'll be expected to post your recent sale but won't receive any payment until you're verified, personal and bank, and the payment will still be on hold after that.

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/transaction-holds?id=4816&srsltid=AfmBOopG6JUfnclpyifgIIecpwcBxuEIbjBxQ3JOja_Yo498jZeiFYin

You do have the option of cancelling the order for your sold item so something to think about

https://www.ebay.com.au/help/selling/getting-paid/sellers-can-cancel-order?id=4136&srsltid=AfmBOooFKNZ-QGBMEYAIjNV9EP4KDkjCM3J_zKku0dLNQl5KlefSDxhN

Re: Identification

*casey* — Fri, 15 May 2026 01:51:05 GMT

Sorry, too late to edit my last post

If you need to contact eBay Help, click on Contact Us at the bottom of this link and on the right hand side you'll see the automated assistant. Ask to speak to an agent or supervisor..

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOoq1-0VVRiefXtqiF1e2Dpx_wIuukxYMWdprXU73ExEeZv_nOJpb