topic Re: Can't sell to Sydney in Technical Issues

Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 03:25:00 GMT

I have been selling sportscards for approximately 6 years on ebay with my hands tied. I will send anywhere in Australia but the Sydney Metro area is excluded for some reason.

I did not instigate this and ebay has been unable to fix it. I would - obviously - like to sell into the Sydney Metro area as it constitutes at least 40% of the overall Australian market.

My choices are either to continue or as ebay has suggested close my store and start from scratch.

How bad is that?

Re: Can't sell to Sydney

twyngwyn — Fri, 12 Apr 2024 03:29:37 GMT

This is from your postage info:

Excludes:

Afghanistan, Anguilla, Belarus, Bolivia, Botswana, Central African Republic, Chad, Comoros, Democratic People's Republic of Korea, Djibouti, Ecuador, El Salvador, Guinea-Bissau, Guyana, Haiti, Libya, Madagascar, Moldova, Mongolia, Reunion, Russian Federation, Rwanda, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Sydney Metro, Syria, Trinidad and Tobago, Tunisia, Venezuela, Yemen

Re: Can't sell to Sydney

sandypebbles — Fri, 12 Apr 2024 03:32:24 GMT

I was just going to comment the same thing

OP. are you saying that you did not set up those exclusions yourself?

Does anyone else have access to your account (either with or without your consent)?

Have you tried removing Sydney Metro ?

Re: Can't sell to Sydney

sugar249 — Fri, 12 Apr 2024 05:03:04 GMT

@thecardeffect wrote:

How bad is that?

Not bad at all considering you setup the exclusion, the seller is in control of where they will send, not Ebay

Re: Can't sell to Sydney

gutterpunkz05 — Fri, 12 Apr 2024 07:41:06 GMT

Did somebody say KFC.

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 11:31:24 GMT

Did not institute this from my end.

I can't remove it because it doesn't show up as an exclusion in my ebay. It only shows when you look at the listing as a buyer and hit the postage link it then lists all the countries that are excluded plus the Sydney metro. It's just BS.

When I tried to get it fixed 3 years ago ebay supposedly sent the issue up to the highest part of their IT department but nothing....and still nothing.

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 11:33:45 GMT

Correct. And ebay can not solve it. I can't remove it because in my ebay the exclusion is not there. I only sell overseas to US, Canada and Japan. But I have never excluded Sydney. It's a bad joke.

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 11:35:48 GMT

I did not set it up. I tried to get it removed 3-5 years ago and they could not do it. The exclusion is not shown in My Ebay. Only at the buyer end. Again, this supposedly went to their highest IT department and they told me that starting a new store from scratch was one option.

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 11:37:20 GMT

When I replied to these comments they are now flagged as "accepted solutions" ? What is going on here?

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 11:47:52 GMT

If this does not get resolved this week( it's the 6th or 7th time they have tried in as many years) I am either going to bite the bullet and start again which is absolutely disheartening given how long it takes to get good feedback or perhaps the better option would be to close the store forget about the shambles that is ebay.

Re: Can't sell to Sydney

thecardeffect — Fri, 12 Apr 2024 12:08:58 GMT

I spoke with them again for 1 hour today. They acknowledge that there is no exclusion at my end. Only at the buying end. For the 6th time they will be sending it upstairs for a more thorough look.

I understand it may sound simple to you but it's anything but simple. And to reiterat I did not put the exclusion in. It doesn't have the exclusion anywhere at my end. Just at the buyer's end. I suspect this is what's called a glitch that they can not fix. I have better things to do with my time then chat to an ebay rep on the phone for hours

I spent 2 hours with them 6 weeks ago where they tried getting me to make new policies, and all sorts of other potential workarounds but to no avail.

Re: Can't sell to Sydney

gutterpunkz05 — Fri, 12 Apr 2024 13:51:20 GMT

So if you go to account preferences > selling preferences > shipping preferences, Excluded locations, Next to Domestic, does it show 0 or 1 or more.

I suppose even if it is showing 0, you could try hitting the edit tab, and then see what happens if you check and uncheck the Sydney Metro box.

One thing for certain, it won't make things worse.

Re: Can't sell to Sydney

sandypebbles — Fri, 12 Apr 2024 19:44:07 GMT

That will only happen when the person who started the topic clicks on the box marked as solution. Are you saying you also did not do that?

Nothing as marked as solved here/now

Re: Can't sell to Sydney

thecardeffect — Tue, 16 Apr 2024 10:31:34 GMT

No. You are right I did do that. How sneaky of ebay to immediately switch the tab to accept as solution after you hit the reply button. Again, I acknowledge that that was my mistake but it just shows how sly ebay is. Probably half the Accept As A Solution date are mistakes - which is what they have intentionally done.

I did not exclude Sydney - only an insane person would exclude themselves from 50% of the marketplace and ebay can not fix this glitch. Those re the facts

What part did you not understand? Ebay have been trying and failing to fix this situation for many years and it's crazy that my only option is to close my store and start from scratch. In fact I'm getting angry as I'm typing this. I should have made this public far earlier. The situation is so amateurish and I've barely said a word on social media.

Please do something better than gatekeeping for a monopolistic entity that engages in all sorts of amoral practices - like still charging a seller for commission on money the seller has refunded. Legalised theft in my opinion.

Re: Can't sell to Sydney

sandypebbles — Tue, 16 Apr 2024 04:14:00 GMT

eBay do not operate the forum and nor does anyone (ie the mods on the forum) 'switch the buttons')

Sorry

Regardless of how much abuse you wish to hurl at other members

Your actions are your own

eBay has not been 'trying to fix' anything

You were given a scripted response to get you 'off the line' (chat) as fast as possible, as is everyone who contacts eBay with a question which is put in the 'too hard basket'

And nobody from eBay is reading your post now

Re: Can't sell to Sydney

twyngwyn — Tue, 16 Apr 2024 04:28:52 GMT

...all listings now gone

Re: Can't sell to Sydney

cam-2793 — Tue, 16 Apr 2024 06:50:25 GMT

Just goes to show how easy it is to inadvertently hit the wrong button without even realising it.

Or see what you expect to see rather than what is actually there.

Hope OP runs the check suggested by gutterpunk, as said what harm could it do?

Re: Can't sell to Sydney

thecardeffect — Fri, 19 Apr 2024 08:30:02 GMT

My listings?

I haven't touched them. They are still showing. All 900+.

If they are not visible that would be thanks to ebay. I haven't touched them.

I will be closing the store shortly, though. Trying to make this work without Sydney has become impossible. It's disheartening to say the least. It takes a lot of effort at the beginning to build up trust not to mention that it takes 3 weeks to even get paid at the start.

Still we'll be better off in the long run.

I regret letting OP get under my skin but I was hoping for help in here. I've never been on this forum before and did it as a last ditch attempt hoping for help. To then have someone dismiss you as if you are lying is difficult to deal with.

All the best to those who tried to help and were kind.

Re: Can't sell to Sydney

davewil1964 — Fri, 19 Apr 2024 09:38:09 GMT

974 to me. Maybe twyn is in Sydney metro.

The OP - opening post, opening poster - is you. If you let yourself get under your skin...

Re: Can't sell to Sydney

gutterpunkz05 — Fri, 19 Apr 2024 15:55:08 GMT

Cancel all your international region exclusions, come back once done and we can check if the domestic exclusion is still showing or not, depending on the result further steps can be recommended.