topic Re: Cannot sign in - notification never received on my device in Technical Issues

Cannot sign in - notification never received on my device

pat_923337 — Sun, 26 Sep 2021 04:29:29 GMT

Dear eBay

I cannot sign in to my eBay account.

I have reset my password successfully but when I try to sign in again, I get “Sign-in initiated We’ve sent a notification to your device” message but the notification is never received.

I am unable to get online help because I cannot sign in to my account.

Please help.

Yours faithfully

Patrick

Re: Cannot sign in - notification never received on my device

sandypebbles — Sun, 26 Sep 2021 04:49:52 GMT

eBay do not read here, just other members

Is the information in your account correct/up to date for the device the notification was suppose to have been sent to?

Re: Cannot sign in - notification never received on my device

papermoon.lady — Sun, 26 Sep 2021 05:00:23 GMT

Have you looked at your spam folder, just in case?

Re: Cannot sign in - notification never received on my device

sugar249 — Sun, 26 Sep 2021 05:39:59 GMT

Spam folder, correct email address, correct mobile number, the list goes on.

Re: Cannot sign in - notification never received on my device

pat_923337 — Sun, 26 Sep 2021 07:23:27 GMT

I have covered all those

Re: Cannot sign in - notification never received on my device

sugar249 — Sun, 26 Sep 2021 07:28:10 GMT

Well then you need to talk to Ebay live chat, we are just Ebay users on this forum.

Re: Cannot sign in - notification never received on my device

papermoon.lady — Sun, 26 Sep 2021 07:36:42 GMT

Occasionally it happens. I never had problems with eBay, but sometimes when signing up to other sites where they send you an email to confirm your email address, I have waited and waited, looked in the spam folder, then I tried again... nothing.

Re: Cannot sign in - notification never received on my device

shoppingbag* — Sun, 26 Sep 2021 07:38:56 GMT

You have to be signed in to post a message here, which you have done, so you must be signed in.

Re: Cannot sign in - notification never received on my device

sandypebbles — Sun, 26 Sep 2021 07:54:30 GMT

Maybe talking about an account they use for buying/selling ?

Re: Cannot sign in - notification never received on my device

imastawka — Sun, 26 Sep 2021 09:20:02 GMT

@shoppingbag* wrote:
You have to be signed in to post a message here, which you have done, so you must be signed in.

Signing into the boards is another thing.

You still have to sign into ebay if you want to use your account.

And it works vice versa.

Both need a separate sign in.

Re: Cannot sign in - notification never received on my device

pat_923337 — Sun, 26 Sep 2021 13:20:11 GMT

All data correct - I've been a user for over 15 years - hundreds of purchases - I have reset my password, which involved a code sent to my email and then to my mobile number - all that worked fine.