topic Re: eBay changes price on you? in Technical Issues

eBay changes price on you?

blueladybug_820 — Fri, 19 Jul 2024 00:54:17 GMT

Item shows everywhere that it sold for $10. Customer confirms they saw $10. But the bill says $8.50

Anyone ever seen anything like that before? Absolutely everywhere including the sold items list on eBay search function shows that this particular item was sold for $10 and yet, the customer was charged $8.50 and I was paid $8.50 before fees.

Re: eBay changes price on you?

twyngwyn — Fri, 19 Jul 2024 02:36:30 GMT

USD?

What is the item number?

Re: eBay changes price on you?

blueladybug_820 — Fri, 19 Jul 2024 03:04:47 GMT

I only sell in AUD and the item was sold to someone in Australia

If you do a search for

Vintage Pumpkin Pals Salt & Pepper Shakers 7cm Cinderella

and look for sold listings that will show you mine. It shows as sold for $10. Shows as $10 absolutely everywhere, but eBay only charged $8.50 and tech support couldn't help me.

Re: eBay changes price on you?

twyngwyn — Fri, 19 Jul 2024 03:14:50 GMT

@blueladybug_820 wrote:
I only sell in AUD and the item was sold to someone in Australia

If you do a search for
Vintage Pumpkin Pals Salt & Pepper Shakers 7cm Cinderella

and look for sold listings that will show you mine. It shows as sold for $10. Shows as $10 absolutely everywhere, but eBay only charged $8.50 and tech support couldn't help me.

Did you go to HELP, and ask for a call back, or just type to the bots?

Re: eBay changes price on you?

blueladybug_820 — Fri, 19 Jul 2024 07:39:19 GMT

I live chatted a human being after a lot of circling with the bots.

Re: eBay changes price on you?

cam-2793 — Fri, 19 Jul 2024 09:15:06 GMT

Were you participating in a promotion ( there's one currently running for 15/17% off) or maybe they used a voucher? Although I was under the impression that if a voucher was used the seller would still get the same amount as eBay would make up the difference.

The listing definitely says $10 and usually if an offer was accepted it would show the offer/ discounted amount

Re: eBay changes price on you?

cam-2793 — Fri, 19 Jul 2024 09:28:32 GMT

Actually I just checked (on an offer I accepted today) and it still shows the original price on the sold page. Ebay have been messing with the format/ layout the last week or two .

You don't have auto accept offers set up??

Could be an eBay glitch- it is Friday.

Re: eBay changes price on you?

sugar249 — Fri, 19 Jul 2024 22:05:09 GMT

Are you sure you hadnt sent out offers on your items, I looked at a couple of yours yesterday, and today I got an offer from you on it. So maybe they accepted one of your offers.

Re: eBay changes price on you?

blueladybug_820 — Sat, 20 Jul 2024 02:44:24 GMT

That was my expectation and how things have worked previously. My assumption is eBay lumped me in with some kind of promotion they were running and decided to stiff me my full amount. I didn't ask to nor consent to be in any of their own promotions and I know I didn't send an offer that low so I'm stumped. The human I ended up chatting with never made a case either for me like they said they would so I'll have to follow it up.

Re: eBay changes price on you?

blueladybug_820 — Sat, 20 Jul 2024 02:45:01 GMT

I do have offers in place and most I send personally, however I know I wouldn't have sent one as low as that for that particular item.

Re: eBay changes price on you?

sugar249 — Sat, 20 Jul 2024 03:23:53 GMT

@blueladybug_820 wrote:
I do have offers in place and most I send personally, however I know I wouldn't have sent one as low as that for that particular item.

The one I got was $10 for a $15 item,

Re: eBay changes price on you?

*casey* — Sun, 21 Jul 2024 01:07:19 GMT

Could you have accidentally sent out offers for 15% off instead of 5% off ?

I've received 3 offers from you.

Two of them are 5% off and one is 20 % off