topic Re: Proving I am human in Technical Issues

Proving I am human

breezereef01 — Tue, 10 Sep 2024 12:13:16 GMT

I am logged into my account, happily browsing away, then I get a request to prove I'm human

I complete, and then I am let in. but no sooner than I am let in, I do a single click and another 'prove you're human screen appears, and I go through the same thing again. Not once, or twice but each time it lets me in, it goes back to it. I can't do anything. I don't mind proving I'm human once, but after every click? You need to get this sorted. Not impressed, you have wasted over half an hour of my time. Pathetic.

Re: Proving I am human

k1ooo-slr-sales — Tue, 10 Sep 2024 15:32:12 GMT

you are not communicating with eBay, the people who post here are members just like yourself.

Are you using your mobile or desktop/laptop when this problem arises?

The fix might be as simple as clearing your cache and/or browsing history.

Or, it might be something entirely different that some other poster may have experienced and can help you further.

Good luck

Cheers

Re: Proving I am human

breezereef01 — Tue, 10 Sep 2024 16:22:06 GMT

Thank you for your response, most appreciated.

It's on my PC, my cache is cleaned every day.

All the best to you.

Re: Proving I am human

countessalmirena — Tue, 10 Sep 2024 19:06:57 GMT

Are you deleting cookies every day as well?

Are you perhaps using a VPN?

Re: Proving I am human

breezereef01 — Tue, 10 Sep 2024 22:24:35 GMT

Hello countessalmirena

Thank you for responding.

Yes cookies are removed as well.

Yes, I've been using a VPN for at least eight years, probably more, but never had the problem till yesterday. It is set to my real country location.

Re: Proving I am human

twyngwyn — Wed, 11 Sep 2024 01:32:43 GMT

I have a slightly different problem….I have to sign in multiple times…they’re fiddling again

Re: Proving I am human

eburtonlab — Wed, 11 Sep 2024 04:27:27 GMT

I have a slightly different problem….I have to sign in multiple times…they’re fiddling again

If you are not using a VPN or a hotspot, try a different browser or a different link to sign in.

https://signin.ebay.com.au/ws/eBayISAPI.dll