topic Re: Items not as described in Technical Issues

Items not as described

prowlec — Thu, 28 Nov 2024 08:37:21 GMT

I recently had an issue with a seller that calls to question the returning of something that is technically not as described. If installed it would work fine but " Not as described". It is not dangerous or in anyway a safety issue, it is a moral issue. When returning such items and of course getting a full refund, we are returning the item to the seller who can then simply sell it to the next buyer who will install it and be none the wiser, but he/she/they have been cheated out of range. I believe this type of item should go to an independent test facility where it can be determined if the seller is in the right or the buyer, but most of all whether it can go back on the shelf or be destroyed for not reaching a required standard.

Re: Items not as described

countessalmirena — Thu, 28 Nov 2024 08:40:27 GMT

That’s not within eBay’s purview.

The next buyer will have the same remedy options as you have; return for full refund. But eBay cannot force a seller to destroy their own items.

Re: Items not as described

twyngwyn — Thu, 28 Nov 2024 08:45:54 GMT

what is the item number?

Re: Items not as described

padi*0409 — Thu, 28 Nov 2024 08:49:49 GMT

If it's for the battery, I certainly wouldn't be buying a Lithium battery from a Chinese seller where it more than likely doesn't conform to Australian Standards.

If you have a fire with it your insurance is null and void................

Re: Items not as described

padi*0409 — Thu, 28 Nov 2024 08:53:15 GMT

@twyngwyn wrote:

what is the item number?

Look at the neg they left Twyn.

Re: Items not as described

sandypebbles — Thu, 28 Nov 2024 09:00:14 GMT

Buying a knock off lithium battery is about a big safety issue as you can get

It is never going to be to Australian safety standard

Neither seller or buyer is ‘in the right’ both are guilty as each other

Re: Items not as described

gutterpunkz05 — Thu, 28 Nov 2024 13:47:39 GMT

The seller offered you a full refund, but you don't want to return the item, that is not your call and the seller is entitled to have their property returned prior to issuing a refund.

Just to add, what do you think the photos you included in feedback prove.

As the seller replied, questionable data from an unknown source.

Re: Items not as described

shoppingbag* — Fri, 29 Nov 2024 00:44:58 GMT

there was a YouTube clip about spotting Chinese fake batteries. Personally, I wouldn't have them in my home. I bought Panasonic Eneloop batteries made in Japan a few years ago, now I have noticed the current ones are made in China.