topic Re: Ebay Customer support is uncontactable! in Technical Issues

Ebay Customer support is uncontactable!

brighttomato — Fri, 03 Nov 2017 00:07:09 GMT

Ebay customer support is no longer contactable at all! Phoned three times today, on hold for more than 25 mins each time!

Chat - same thing! Estimated time is always 3 mins. What's going on??

twyngwyn — Fri, 03 Nov 2017 00:11:54 GMT

It's Friday??

Have you tried getting them to ring you?

brighttomato — Fri, 03 Nov 2017 00:54:12 GMT

chat went through after 45 mins! incredible

to say that they were helpful would be laughable. 1.5 hours of my life wasted as usual.

Anonymous — Fri, 03 Nov 2017 00:56:06 GMT

That is about all bots are going to provide

It is a better idea to request a call back (better yet to ask to speak to a supervisor)

Chat is just bots with a script, useless as t's on a bull in most cases

brighttomato — Sat, 04 Nov 2017 05:49:43 GMT

How do you go about requesting a call back?

Anonymous — Sat, 04 Nov 2017 06:20:45 GMT

Go to the help and contact tab at the bottom of any page

Click the contact us box that comes up

Select the reason you need to get in touch

The 2nd box is 'call me'

(you need to be signed in to ebay)

Option is avialable Monday-Sunday 8:00 AM - 10:00 PM (AEST/AEDT)