topic Re: Country Settings in Technical Issues

Country Settings

lynseyp15 — Fri, 11 Jul 2025 07:06:52 GMT

I created my account in the UK and now live in Australia, I keep getting the following message asking me to change my settings back to the UK to view my payment information. I have tried everything including sending eBay 2 messages but not heard anything back. I have 165 positive feedbacks so really don’t want to create a new account. Can anyone help please?

Re: Country Settings

twyngwyn — Fri, 11 Jul 2025 09:24:58 GMT

anything here?

How To Change Location on eBay - Multiorders

Re: Country Settings

*casey* — Fri, 11 Jul 2025 10:53:45 GMT

It sounds 'app' related.

Have you tried using a different device / browser ?

You're showing as registered in Australia .

Have you received payment through managed payments for the items you've sold in Australia ?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOorMVey7jD3rW8s84xGoYJ4Hrrfo6Fe3cnxUFU64TPpJ7Dd_GLba

Re: Country Settings

lynseyp15 — Sat, 12 Jul 2025 19:09:22 GMT

yes ive tried on my laptop and still the same thing even though my location is set to Australia. No I haven’t received any payments

Re: Country Settings

*casey* — Sun, 13 Jul 2025 06:59:27 GMT

"View my payment information.

No I haven’t received any payments"

If you need to contact eBay , using this link, click on Contact Us at the bottom of the page.

You'll see the automated assistant at the right, ask to speak to a supervisor

https://www.ebay.com.au/help/selling/selling-tools/seller-hub/using-payments-tab-seller-hub?id=4798

Although you've changed your registration location to Australia, I don't think you can change managed payments from one country to another because of the different verification requirements in other countries. I may be wrong and someone else may know for certain.

eBay may say you'll need to open another eBay account in Australia so then you'll need to register to sell and sign up for managed payments in Australia

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOorMVey7jD3rW8s84xGoYJ4Hrrfo6Fe3cnxUFU64TPpJ7Dd_GLba

It would be a good idea to end your current listings until everything's sorted.

Let us know how you go as it may help others in your situation.