topic Re: Incorrect postage cost shown on some items in Technical Issues

Incorrect postage cost shown on some items

khulu74 — Wed, 05 Nov 2025 01:54:45 GMT

I belive it is an ebay glitch across the Australian ebay pages

The lowest standard Auspost service is $9.70 up to 250gr

Buyers pay on some of my items (individually or combined) up to 250gr for $8.73 (97cents less)

$8.73 is the ebay discounted label price which offered to sellers if they want to purchase the label from eBay.

The listings and the checkout screens should show buyers $9.70

I searched on ebay and saw some sellers having the same issue..tons of listings with incorrect $8.73 postage

I belive the listings with calculated postage having this issue.

Re: Incorrect postage cost shown on some items

twyngwyn — Wed, 05 Nov 2025 02:04:15 GMT

Have you tried changing 1 item to flat rate, to see what you get?

Re: Incorrect postage cost shown on some items

khulu74 — Wed, 05 Nov 2025 02:08:22 GMT

here is the label purchase page, this glitch is started this weekend..

Re: Incorrect postage cost shown on some items

khulu74 — Wed, 05 Nov 2025 02:16:38 GMT

No, but I contacted ebay waiting their response

And i will also try copy and create another postage policy for the impacted listings

Re: Incorrect postage cost shown on some items

sandypebbles — Wed, 05 Nov 2025 02:20:17 GMT

More than likely, you will get a copy and paste reply saying they will escalate it to tech and someone will get back to you within 24-48 hours

That it the reply to anyone about anything

And they don't

Re: Incorrect postage cost shown on some items

brickworksmarket — Wed, 05 Nov 2025 03:49:46 GMT

I think this could be quite serious as I have just gone back and the last 3 days it has under charged postage. If ebay has made an error it will be costly as looking at mine it is only $10-$20 but multiply that by thousands of sellers and it gets expensive quick. But am I going to do anything about that amount likely not but if it continues I will likely just bump up the effected item price.

Will have to wait and see but wont hold my breath for too long.

Re: Incorrect postage cost shown on some items

sandypebbles — Wed, 05 Nov 2025 03:52:04 GMT

Didn't eBay mega-botch something (charges) in the not too distant past?

I can't remember exactly what off the top of my head, but there were many threads opened here about it

Re: Incorrect postage cost shown on some items

lezned-toycollector — Wed, 05 Nov 2025 04:10:53 GMT

They "forgot" to charge for some (not all) postage labels over a period of time, then hit sellers with the accumulated unpaid charges in one go - in some cases dating back for months

Re: Incorrect postage cost shown on some items

brickworksmarket — Wed, 05 Nov 2025 06:29:20 GMT

I had a thought just incase no fees had been charged on the postage amount I better go back and check but no they did charge the fees on the total still.

The problem this time it may be the reverse but there may be something in the T&Cs to cover them for errors unless law prohibits them doing so.

I may need to use AI to draft a letter to ebay for compensation and see who's AI wins that battle.

Re: Incorrect postage cost shown on some items

davewil1964 — Wed, 05 Nov 2025 06:42:24 GMT

Quick fix if you're using AP as your carrier.

Use flat postage and insert the $9.70 yourself (you will have to use AP Standard Parcel as eBay won't include AP XS satchels in their list)

Open a MyPost Business account and get the applicable discounts from AP.

Note: AP XS satchels are rated to 5kg, the same as the rest of their flat rate satchels.

I have over 2000 listings and editing them when AP prices increase takes only a few minutes.

Re: Incorrect postage cost shown on some items

khulu74 — Thu, 06 Nov 2025 11:36:46 GMT

I was on the phone with eBay 45 mins. And they still don't understand that someone made a mistake when updating this postage rates table. Auspost postage was $9.70 before and is still $9.70 at the counter. The rep. was even trying to tell me ebay postage label is the cheapest of the postage options. 🤣🤣 I asked how much is the Auspost price shown here $8.73. How much is the ebay label $8.73. Hmmmm🤣🤣

Re: Incorrect postage cost shown on some items

khulu74 — Thu, 06 Nov 2025 13:32:25 GMT

Thanks, Yes, I was thinking to change the postage from calculated to flat 👍

But the calculated postage works for me better.

So I just added (temporarily) 97cents handling fee to my business policy to match up with Ausposts

standard parcel price.

Re: Incorrect postage cost shown on some items

khulu74 — Thu, 06 Nov 2025 16:00:39 GMT

After I added 97 cents handling fee to my postage policy to be able to match up with Auspost parcel price $9.70, I saw couple of sales with $12.41 (an unusual postage charge) realised that ebay adjusted the postage prices on their calculator again. Surprise, surprise

$9.70 the lowest Auspost parcel postage (for 250gr) is gone up to $11.44, the 500gr from $11.15 to $13.42.

The Ausposts current postage rates is still effective . It looks like eBay Australia is trying to compensating sellers affected by postage issues.

Re: Incorrect postage cost shown on some items

brickworksmarket — Thu, 06 Nov 2025 21:14:37 GMT

I started adding a $1 handling fee to lower priced items but now this morning postage is showing as $7.28. This would mean some of my high volume low items would be selling at a near loss. As much as I dont want to I may place my store into holiday mode until this is sorted in case it gets worse.

Re: Incorrect postage cost shown on some items

twyngwyn — Thu, 06 Nov 2025 21:19:03 GMT

Yes, your Hot Wheels are showing as $9.70 postage…..but $13.42, once you click on it 🤨

Re: Incorrect postage cost shown on some items

khulu74 — Thu, 06 Nov 2025 23:13:00 GMT

Yeah, unfortunately ebay is same always, when they touch someting working and broke, it takes long time to fix on their system. 😢

Re: Incorrect postage cost shown on some items

khulu74 — Thu, 06 Nov 2025 23:23:18 GMT

Yep, weird glitches

Some of my listings are showing $9.70 or $8.73 in the search results

but when clicking on them postage costs change

Re: Incorrect postage cost shown on some items

twyngwyn — Fri, 07 Nov 2025 00:35:45 GMT

We’ll, today is maintenance day, so hopefully they will fix it 🫣

Re: Incorrect postage cost shown on some items

brickworksmarket — Fri, 07 Nov 2025 00:43:55 GMT

I thought I best call ebay that way the issue is logged in my account.

I think the best way forward for me as it appears to be across all calculated postage items is to add a larger handling fee and this way I can reimburse any extra on low priced items and factor it in on items that are higher priced if someone makes as offer.

I also asked and they said they have had a few phone calls so far regarding this issue.

Re: Incorrect postage cost shown on some items

richard.0408 — Fri, 07 Nov 2025 01:03:56 GMT

If you could spare the time, or point me in the right direction.

How do you edit the postage of 2000+ listings in minutes.

As I note I am taking orders without the correct postage applied as I don't buy labels off eBay.