Getting pay

qvb838 — Sat, 14 Feb 2026 09:27:45 GMT

Hi, I sold item and send without tracking. The buyer received. But fund stay on hold as item status still on sent only. How to I request ebay to release the fund. I cant update the delivery status

Re: Getting pay

*casey* — Sat, 14 Feb 2026 10:34:59 GMT

I'm presuming that you're registered to sell, signed up for managed payments and have already received payment for your more expensive $360 item/s ?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOorCrGqIorzrW-hzxf-oUfGDCbv2htzFJVpdxXG3PkFtRvwZkGg4

As you haven't sold for a long time, eBay will treat you as a new seller and transaction holds apply.

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/transaction-holds?id=4816&srsltid=AfmBOooLFkuSb_UM04PSw5KH1T1qH4XP8-xTHlJ44GiYnDQdy4wV4lcL

What does it show in the payments tab in your Seller Hub ?

In working hours , if you click on Contact Us at the bottom of the page in my last link, you'll see the automated assistant on the right.

Ask to speak to an agent, explain that the buyer's left you feedback and they may release your payment earlier.

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Getting pay

Re: Getting pay