https://community.ebay.com.au/t5/Technical-Issues/Can-not-proceed-to-get-a-refund/m-p/2133952#M1486 <P>I just had a case opened and had no problem seeing the details. (Which would tend to indicate they should not have been able to open a case in the first place, but that is a whole other issue).</P><P>&nbsp;</P><P>So, it would appear to not be eBay specific. Try clearing cache and cookies, using a different browser, and/or rebooting your computer.</P><P>&nbsp;</P><P>If you are using a phone, try the 'classic' site (full version) or using a computer. Radical, I know.</P> Fri, 02 Mar 2018 08:50:38 GMT davewil1964 2018-03-02T08:50:38Z https://community.ebay.com.au/t5/Technical-Issues/Can-not-proceed-to-get-a-refund/m-p/2133759#M1479 <P>When I have tried to respond to a seller for a refund via `see request details' I get -<SPAN>We couldn't process your request because of a technical issue. Please try again. I have tried on multiple devices and locations. I have also tried clearing cookies.&nbsp; I have emailed Ebay 2 days ago and no response. Please help.</SPAN></P> Thu, 01 Mar 2018 20:58:16 GMT https://community.ebay.com.au/t5/Technical-Issues/Can-not-proceed-to-get-a-refund/m-p/2133759#M1479 letow0 2018-03-01T20:58:16Z https://community.ebay.com.au/t5/Technical-Issues/Can-not-proceed-to-get-a-refund/m-p/2133952#M1486 <P>I just had a case opened and had no problem seeing the details. (Which would tend to indicate they should not have been able to open a case in the first place, but that is a whole other issue).</P><P>&nbsp;</P><P>So, it would appear to not be eBay specific. Try clearing cache and cookies, using a different browser, and/or rebooting your computer.</P><P>&nbsp;</P><P>If you are using a phone, try the 'classic' site (full version) or using a computer. Radical, I know.</P> Fri, 02 Mar 2018 08:50:38 GMT https://community.ebay.com.au/t5/Technical-Issues/Can-not-proceed-to-get-a-refund/m-p/2133952#M1486 davewil1964 2018-03-02T08:50:38Z