topic Re: I can't open individual item pages in Technical Issues

I can't open individual item pages

r_de_scot — Thu, 27 Jul 2017 22:57:28 GMT

Hi , I can search and find items, but every time I try and open the items page, I get "Can't reach this page"" messages . This has only occurred in the last couple of days. I can open items through my android phone but not my laptop.

Re: I can't open individual item pages

karrieg57 — Fri, 28 Jul 2017 01:04:43 GMT

his is also now happening to me ...was fine yesterday. Now Friday cannot buy the items l want as cannot open any items from any sellers?

Re: I can't open individual item pages

imastawka — Fri, 28 Jul 2017 02:25:29 GMT

Friday gremlins. Ebay does regular maintenance on Fridays.

Always something going wrong. Try again later or tomorrow.

Re: I can't open individual item pages

trickcher — Fri, 28 Jul 2017 22:01:51 GMT

I can search for and item and get the listings up, but when I click on a listing it won't open up. If a page opens it is blank with "something went wrong" on it.

I had trouble all yesterday 28/7/17 and now this morning.

I have been having problems with ebay for quite a few weeks - either very slow or not opening pages.

Re: I can't open individual item pages

kane1417 — Sat, 29 Jul 2017 03:35:36 GMT

This has been happening to me all Saturday.I use Mozilla Fire fox as a browser (have done for 2 years) .If I use Google Chrome I can view the listings, if I use Firefox I can't, E bay can't offer any further help after my call to them this morning and told me it was my browser Firefox issue.I stopped using Chrome as a browser 2 years ago (issues printing e bay docs, invoices etc), I guess someone has been tweeking, maybe even twerking something and we will all just have to wait until they fix it !

Re: I can't open individual item pages

kane1417 — Sun, 30 Jul 2017 08:04:47 GMT

Is anyone else still experiencing problems opening up listings ?.Now it is Sunday, I can't open up and view any listings (my own or other sellers) using either Google Chrome browser or Fire fox browser, although Google Chrome lets me sign into my account, Firefox will not even do that.Getting a response from e bay, all is good e bay end (no errors they can find).I am using a Toshiba laptop, windows 7, with Kaspersky (Kaspersky Total Security) protection.Any response welcome ,thanks.Kane.

Re: I can't open individual item pages

*tippy*toes* — Sun, 30 Jul 2017 08:57:52 GMT

Disable your virus scanner briefly and see if it makes a difference.

Re: I can't open individual item pages

bopboa — Mon, 31 Jul 2017 00:42:26 GMT

Mine just came good, don't know for how long though.

Re: I can't open individual item pages

hobby_cds — Mon, 31 Jul 2017 04:45:19 GMT

Having the same issues with Firefox. No issues with IE though.

Re: I can't open individual item pages

chris_and_christine — Mon, 31 Jul 2017 07:57:09 GMT

I am also having the same issues with ebay australia site (ebay.com & ebay.co.uk both working fine) using firefox.

Any solutions appreciated 🙂

Re: I can't open individual item pages

denau_z2suadlr — Mon, 31 Jul 2017 08:19:20 GMT

Same issues that started on Friday when I left feedback using the new format on ebay au.

I sell and buy on ebay.au

Always used Google Chrome as browser and no issue with other sites except with ebay au.since then.

Tried all the suggestions clear cookies,etc,etc,etc

Unable to view my listings for sale,list new items for sale or view any one else's listing to buy.

Tried today by changing browser to Firefox-all worked fine-could list new items and view listings until I left feedback for some items I had sold (new feedback format on ebay again)-now having the same issues with Firefox as Google Chrome!

Obviously from a non tech person seems to be an issue with the new feedback format on ebay.au???

Very frustrating for a seller and buyer.

Re: I can't open individual item pages

kane1417 — Tue, 01 Aug 2017 07:56:35 GMT

5 days and I'm still having problems.I can't sign in at all to e bay Australia using Firefox,I keep getting looped with the sign in page.I can sign in using Google Chrome, but can't open up and view my listings or other sellers listings.I did however, manage to sign into my account through e bay UK site, no problems at all, view my listings and view other sellers listings on my watch list, and and that was using Firefox browser.I think e bay's tinkering (it never stops) last Friday well and truely put a spanner in the works with their site.I provided e bay with the requested screen shots of the error pages, waiting on a reply.I use Firefox and all other web pages I visit (internet banking, pay-pal,news sites) no problems.No problems either using Google Chrome to view other web sites.Even if I could list an auction, I don't think I would as no one would be able to bid.Maybe I will get a reduction in this months store fee subscription for time I was unable to operate my account ?? which big fat red button do I push for that to take effect ???

Re: I can't open individual item pages

*tippy*toes* — Tue, 01 Aug 2017 14:15:02 GMT

I use Chrome, Firefox and Opera and have had no problems with any of them. Occasionally I'll get stuck in a login loop on Firefox, which clearing cache normally fixes. Sometimes I have to clear several times even though I've not accessed any other pages that would add new cache. I think the most I had to do was 5 times in a row.

Re: I can't open individual item pages

hobby_cds — Tue, 01 Aug 2017 22:20:01 GMT

This is bordering on ridiculous now 5 days later. We are having to go the long way around to do simple tasks! Is anyone from ebay even reading the boards as they supposedly do?

Re: I can't open individual item pages

dionnude — Tue, 01 Aug 2017 22:56:48 GMT

Hi Guys

I had the same problem Win 10.

Found a post to Clear Cookies in Weird state , Ctrl shift Delete opens the menu.Just try to clear all items.

Worked for me.

Hope it helps

dion

Re: I can't open individual item pages

hobby_cds — Wed, 02 Aug 2017 00:48:39 GMT

Thanks Dion works now! Genius!

Re: I can't open individual item pages

charlesdoubleya — Wed, 02 Aug 2017 06:35:33 GMT

I have had the same problem all day.

Specific for Firefox (I can use Microsoft) on Ebay.com.au. I can log into and open item pages on the US site, however, not on the Australian site.

"The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies".

How do we report this problem to Ebay.com.au?

Re: I can't open individual item pages

kane1417 — Wed, 02 Aug 2017 07:36:08 GMT

Thanks Dion.I tried your trick on Google Chrome and I was able to view my listings and other sellers for the first time in 5 days.Tried it on Firefox, but not successful with that Browser at present.Cheers Kane.

Re: I can't open individual item pages

stoomboolboog — Thu, 03 Aug 2017 06:22:05 GMT

dion, thank you so much for the fix. It worked straightaway, after days of buggering about trying to contact ebay. Seems like there's a lot of folks with the same problem. I hope they can access your fix, and try it! Thanks again.....Jerry.

@dionnude wrote:
Hi Guys
I had the same problem Win 10.
Found a post to Clear Cookies in Weird state , Ctrl shift Delete opens the menu.Just try to clear all items.
Worked for me.
Hope it helps
dion

Re: I can't open individual item pages

imastawka — Thu, 03 Aug 2017 06:43:20 GMT

OMG! There are heaps of threads all saying the same thing all over the boards.

The answer given every time is first to clear cookies and cache.

Why wouldn't that be your first go-to?

Next is to download an adblocker for your browser.

Why is it suddenly a light-bulb moment?