topic Re: Can't upload photo in Technical Issues

Can't upload photo

777artemis — Fri, 22 Jun 2018 11:16:02 GMT

I'm trying to upload photos to a new listing but getting this error message.

Invalid photo (CLERR002)

DSCF0991.JPG

The file seems to be corrupted. Please remove it and upload valid JPG, GIF or PNG, TIF or BMP file.

The photos are the same JPG format as I've always used and even if I try loading a photo that has already been used on another listing I get the same error message. Is this a known issue atm?

Re: Can't upload photo

kopenhagen5 — Fri, 22 Jun 2018 11:20:26 GMT

Haven't heard anything but it is Friday, eBay maintenance day and strange things happen.

Perhaps try again tomorrow.

Re: Can't upload photo

777artemis — Fri, 22 Jun 2018 11:41:32 GMT

Ok will do. Thanks.

Re: Can't upload photo

wide-world-of-stamps — Fri, 22 Jun 2018 12:25:25 GMT

It's happened to us a couple of times.

We found that if we started the listing again from scratch, we could then load the photos.

That might work for you, but we can't guarantee it.

Re: Can't upload photo

777artemis — Fri, 22 Jun 2018 12:44:58 GMT

Just tried again and still no luck. I've tried with the "sell similar" and the "new listing" formats but neither will upload the photos : (

Re: Can't upload photo

777artemis — Sun, 24 Jun 2018 10:02:30 GMT

Ok, so still no luck uploading photos.

I want to list this new item but how can I sell it with no photos??

Is anyone else having this problem? I'm wondering if it has anything to do with the latest windows 10 update which rendered my laptop totally useless and I had to get windows reinstalled.

So frustrating 😞

Re: Can't upload photo

777artemis — Mon, 25 Jun 2018 05:30:16 GMT

Has anyone looked into this yet?

Re: Can't upload photo

777artemis — Mon, 25 Jun 2018 06:21:50 GMT

Problem solved.

For anyone interested, I did some Googling and found someone on the Mozilla forums having the same issue. Turned out it was their Privacy Badger add-on interfering with the photo uploader. I'm also using this add-on, so I just disabled it, restarted Firefox and tried again and up they went.

Re: Can't upload photo

book_club_city — Fri, 29 May 2020 10:20:06 GMT

I was having trouble uploading and was getting this message:

Invalid photo (CLERR002) AC4C4BF6-0396-4C95-AFAB-25961878CD81.heic

I just happened to get a Mac update a few days before and thought this might have something to do with it. HEIC is Apple's High Efficiency Image format. This format conflicts with eBay. So all the photos that I took with my Apple Iphone were in this format so they are now useless for eBay. The trick solution is to go to your phone settings, navigate to camera settings and open formats. High Efficiency saves photos a HEIC, while the Most Compatible option will save them as JPEG which is more easily loaded to eBay.

I tested this and it works. The only problem is now I need to redo all my photos for my new listings.

I hope this helps others having the same problem.

Re: Can't upload photo

book_club_city — Fri, 29 May 2020 10:50:40 GMT

I discovered another trick that worked for me any way. Which means I don't need to retake all my photos. I have a Mac and have found if i drag my photos out of the Photos app on my computer and drop them into a folder on my desktop it converts them into JPEG.

I found this is such a great little trick and such a time saver in this situation.

Once again, I hope this helps others with this same problem.

Re: Can't upload photo

so..kitty — Tue, 25 Aug 2020 09:10:22 GMT

Thanks, This saved me a lot of time

Re: Can't upload photo

cablemonster — Tue, 02 Feb 2021 20:33:57 GMT

I was trying to upload a webp image as the main image and i get this error

Unsupported file format (FF002)

anchorpackof4.webp

The file is not supported by eBay. Please remove it and upload only JPG, GIF, PNG, TIF or BMP files.

eBay doesn't support webp images to be uploaded which are smaller and clearer.

They are however allowed in the html description of the auction.

Re: Can't upload photo

katistrophik — Wed, 03 Feb 2021 07:21:55 GMT

Just save your webp as a jpg in paint or photoshop. It is unusual for selling platform not to prefer webp's, as you say much clearer and smaller for faster loading pages

Re: Can't upload photo

sardonicus001 — Tue, 13 Jul 2021 23:34:00 GMT

I am having the same problem. I can't upload images to my listing and get the same error message. If I look at a listing which I created a few weeks ago I can see the listing but without the image I had successfully uploaded when I listed it. If I look at someone else's listing I can see their image.

I do not have the add-on mentioned in another post and have never had this problem before. This is particularly annoying as I was just about to begin scheduling my CD/LP auctions for 1st August. Help!!!

Re: Can't upload photo

papermoon.lady — Tue, 13 Jul 2021 23:41:07 GMT

I can see some images and thumbnails today, but many don't show and are just blank, or I can see the name in blue in searches (where the image should be), but not the image. Maybe there is a problem today? I tried different browsers, cleared cache etc., but it still is the same.

Re: Can't upload photo

sardonicus001 — Tue, 13 Jul 2021 23:50:20 GMT

I tried using Firefox instead of Chrome but had the same problem. I have fixed it! I used CCleaner to clean Windows and Application and then ran the Registry Cleaner. My images are back!

Re: Can't upload photo

papermoon.lady — Tue, 13 Jul 2021 23:54:23 GMT

I have CCleaner too. I had tried cleaning my browser manually (from the browser's settings, cache, cookies etc.), but it did not work. I have to go out for 20 minutes, then I will try CCleaner, or I will actually start before going out, so it is finished when I come back. 🙂

Re: Can't upload photo

oldstan0 — Wed, 14 Jul 2021 00:09:30 GMT

14.7.21 first time I have ever had this problem, looked it up here, ran C CLEANER & things were back to normal, cheers.........

Re: Can't upload photo

papermoon.lady — Wed, 14 Jul 2021 00:28:09 GMT

CCleaner did the trick for me too. 😀 It must have been a problem that was not specific to the browser, that's why all browsers had the same problem and cleaning cache and cookies in the browser did not help.

Re: Can't upload photo

fromthelodge1 — Thu, 29 Dec 2022 10:28:08 GMT

Still does not work, despite trying ... and has been a common issue with eBay on and off for several months, regardless of whether I suspend extensions of any kind. It just puts an "X" with the picture ... even that copied as an image from eBay and resized so that it is not too large for eBay. This then causes the next stage box to be greyed out, resulting in not being able to return the misdescribed item to the seller. The simple answer appears to be a (another of many) technical faults they are not wishing to resolve anytime too soon?