topic Re: How do we fix the Scrolling Tool so it will work properly? in Technical Issues

How do we fix the Scrolling Tool so it will work properly?

upthearts6 — Sun, 25 Nov 2018 23:22:58 GMT

Hello

I have been having problems with the Scrolling Tool when using it. Sometimes it will stop and start and then won't work properly

at all. This has been happening since I joined eBay. I have contacted staff at eBay for help and they did help once or twice but the Scrolling Tool still doesn't work very well.

I wish they had a Technician on call who could help fix the Scrolling Tool.

Does anyone else have this problem and what have they done to fix it or are they putting up with it like me!

I am not very happy with this at all. One would think that a company like eBay would have a better Technical Department that could help their Sellers because without the Sellers there would be no eBay

upthearts6

Re: How do we fix the Scrolling Tool so it will work properly?

kopenhagen5 — Sun, 25 Nov 2018 23:28:42 GMT

A couple of things to try.

Download a free adblocker as the eBay site can run slow at times.

The lag in loading and processing can appear as if it's the mouse stopping or affecting scrolling.

Also cleaning the mouse can sometimes help.

Re: How do we fix the Scrolling Tool so it will work properly?

collect247 — Mon, 26 Nov 2018 01:38:22 GMT

I have been **bleep** off with this from day 1 lol.

I've done all things that I thought had to be done but still it's **bleep** lol.

Ebay is the only site that does this,no other site has this problem.

Ebay are really behind the world with this problem.

I could clear and clean and scrub my entire computer and this problem still remains with ebay it's driving me nuts at how slow ebay is.

Re: How do we fix the Scrolling Tool so it will work properly?

shoppingbag* — Mon, 26 Nov 2018 04:09:43 GMT

Are you using Internet Explorer? I had this same problem when using Internet Explorer, now I use Google Chrome and no problems whatsoever.

Re: How do we fix the Scrolling Tool so it will work properly?

shoppingbag* — Mon, 26 Nov 2018 04:11:11 GMT

Are you using Internet Explorer? If so, try Google Chrome.

Re: How do we fix the Scrolling Tool so it will work properly?

Anonymous — Mon, 26 Nov 2018 22:18:56 GMT

In the meantime, until it is fixed how it should be, would holding shift and page down help?

Re: How do we fix the Scrolling Tool so it will work properly?

upthearts6 — Thu, 27 Dec 2018 01:20:19 GMT

No I am using Google Chrome I am still having this problem now and it is 27/12/2018

Re: How do we fix the Scrolling Tool so it will work properly?

upthearts6 — Thu, 27 Dec 2018 01:21:59 GMT

i am using Google Chrome and have had this problem since joining ebay . like others it is driving me nuts as well. upthearts6

Re: How do we fix the Scrolling Tool so it will work properly?

go-tazz — Thu, 27 Dec 2018 09:00:54 GMT

When scrolling eBay I don't use the scrolling tool most of the time,(it's bad for arthritic pain and carpel tunnel

syndrome,(so I just click on the empty side of the page and use the page up and page down buttons).

Much simpler and easier to use,

Re: How do we fix the Scrolling Tool so it will work properly?

davewil1964 — Thu, 27 Dec 2018 09:37:20 GMT

I use the wheel on my mouse. Has always worked for Firefox and Chrome.

If I need a long scroll, I click and drag the sidebar.

Re: How do we fix the Scrolling Tool so it will work properly?

brerrabbit585 — Fri, 28 Dec 2018 00:54:44 GMT

You can also click on the mouse wheel and then move your mouse up or down the page. The further down you move the mouse, the faster the page scrolls down. Just click on the wheel again to stop it scrolling.

Re: How do we fix the Scrolling Tool so it will work properly?

go-tazz — Fri, 28 Dec 2018 06:36:58 GMT

@davewil1964 wrote:
I use the wheel on my mouse. Has always worked for Firefox and Chrome.

If I need a long scroll, I click and drag the sidebar.

Not an option if it's not working as per the Op,(makes using the Page up and down buttons an option).

Not a good option for me as arthritic pain and other issues.

@brerrabbit585 wrote:
You can also click on the mouse wheel and then move your mouse up or down the page. The further down you move the mouse, the faster the page scrolls down. Just click on the wheel again to stop it scrolling.

To hard to control at times,(using the page up and down buttons work easier and the End/Home buttons

gets to the top or bottom quickly).