topic Cannot pay for Item in Technical Issues

Cannot pay for Item

lesruben20 — Wed, 14 Aug 2019 01:52:25 GMT

When I click on Pay Now - I get this message....... Something went wrong. Please try to check out again.

Is this a fault with EBay or the sellers account?

Can anyone advise which way to go from here?

Re: Cannot pay for Item

imastawka — Wed, 14 Aug 2019 02:04:33 GMT

Have you tried using the cart and paying that way?

Are you using the app? Try accessing the full site.

Re: Cannot pay for Item

sashaoz1 — Fri, 16 Aug 2019 06:09:32 GMT

I am having same issues. Tried updating Paypal. It will not even accept my credit cards.

I am absolutely not happy. Paypal works without issue everywhere else

Re: Cannot pay for Item

davewil1964 — Fri, 16 Aug 2019 06:21:26 GMT

It's Friday. eBay maintenance day.

Try again later, or tomorrow. Nothing is going to be posted today anyway.

Re: Cannot pay for Item

ol_heolo_denscx8cr — Mon, 19 Aug 2019 01:42:17 GMT

Add another to the list of people unable to complete the payment part of the order process, and getting this message "Something went wrong. Please try to check out again." This also occurs when not using a Pay Pal account. I had hoped the recent outage was trying to fix this.

Re: Cannot pay for Item

lesruben20 — Thu, 22 Aug 2019 01:15:05 GMT

The seller ended up cancelling the order, as we could not pay. Never had this problem before with EBay or PayPal.

Re: Cannot pay for Item

ozcoinage — Wed, 04 Sep 2019 22:15:38 GMT

Having this same problem. Unable to complete order, it tells me to try a different payment method.

Tried 2 different paypal accounts, 2 different cards, no luck.

People have been complaining about this since 2017 but no solutions. Time to find a new auction site I guess.

So long eBay.

Re: Cannot pay for Item

bayba19 — Wed, 11 Sep 2019 04:20:11 GMT

Same issue. Cannot pay with mastercard debit card. No paypal account and do not want to sign up to it.

Was able to join ebayplus with the debit card so I am a member of ebayplus but cannot buy anything with the same debit card. Have tried multiple sellers on ebay: same result, ebay telling me to use paypal or another credit/debit card.

Got in contact with customer service and they said that this is a problem with other users and they are currently addressing the issue through their technical department and will contact me as soon as it is resolved. Over a week has passed and nothing has changed (Not completey true: the item I wanted to buy no longer has the special discount that was the reason I joined ebay in the first place.)

Can pay with the debit card through other vendors outside of ebay. So this is definitely a problem on the ebay side. Have done some searching through their forums and other sites on the internet. Seems to be a constant problem.

Cannot understand ebay. I want to buy from them. But they do not seem to want my money.

Do they want people to sign up to paypal so they can make more money?

Are they lazy?

Are they incompetent?

I know administering a multi million dollar company must be difficult, but you would think fixing issues with people being able to pay for their items might be a priority? Sigh...

Re: Cannot pay for Item

imastawka — Wed, 11 Sep 2019 05:19:27 GMT

Ebay no longer own Paypal.

Just to buy ,only way I know is to open a Paypal account.

You don't have to have anything in it, just link your debit card to the account,

and any payments made will be taken from your debit card.

Refunds will also go back to that same card.

Ebay no longer allows sellers to use merchant facilities, I believe.

Re: Cannot pay for Item

davewil1964 — Wed, 11 Sep 2019 05:20:08 GMT

You pay the individual seller, not eBay.

If a seller is not set up to accept cards, which most aren't, you either need a Paypal account, direct bank deposit, or use Paypal as a guest. Which is limited to a few transactions. Paypal do not charge users to accept money, so it will cost you nothing to use it.

A merchant credit card facility is expensive to maintain, so most sellers won't use them, and requires you to give your card details over the phone, which is fraught.

The choice is yours, but if you can't buy anything, you've wasted your money paying for eBay Plus. Which is a transaction with eBay, not a seller.

Re: Cannot pay for Item

bayba19 — Fri, 13 Sep 2019 04:55:03 GMT

I am fairly sure the seller accepts debit cards since it is one of the payment options. Paypal or credit/debit card. I selected the credit/debit option, entered all the info and then when I finalize the payment it comes back with "use a different cred/debit card or use paypal" in red letters.

When I contacted live chat none of the 3 customer service consultants (I contacted them over the course of this week) mentioned that I could not use a debit card or that I could only use paypal as a payment option or that there might be conflicts with the payment in terms of which particular seller I was buying from, just that there had been technical difficulties with the credit/debit card service and that they would contact me when it was resolved.

It could be a problem with my debit card that had a strange credit history and may be blocked by the site for security reasons (nope).

It could be a problem with the functionality of the card I was using (nope bank says everything is fine).

Or it could be a technical issue as they had other customers having trouble with the credit/debit card option (dingdingding yup).

I have done some searching online and this seems to be a problem for others as well. It just seems weird that a business would not be doing everything possible to resolve this as quickly as possible since it involves getting money. Not everyone wants to pay for stuff the same way. The more options you have the more people that will use the service. Yup this is weird.