topic Re: item page blacked out in Technical Issues

item page blacked out

areparts — Sun, 08 Sep 2019 04:35:10 GMT

item page is blacked out ,item deciption

Re: item page blacked out

imastawka — Sun, 08 Sep 2019 04:37:43 GMT

Try clearing cookies and cache and reboot.

Also try another browser.

IE is not recommended for ebay.

It is no longer maintained.

Re: item page blacked out

imastawka — Sun, 08 Sep 2019 04:50:24 GMT

Try reading here, might be a solution in there.

https://community.ebay.com.au/t5/Technical-Issues/why-are-seller-description-pages-all-black/m-p/2257841#M3764

Re: item page blacked out

Anonymous — Sun, 08 Sep 2019 04:53:03 GMT

Happened to me yesterday too but was fine after I re-freshed the page

(I'm assuming OP wants to know what to do anyway, rather than just making a statement to fellow members)

@ areparts,

Despite the blurb, eBay staff do not read here and tech staff certainly do not check the forum for an issues being posted about

Re: item page blacked out

robboscoke — Sun, 08 Sep 2019 23:53:12 GMT

Try this, may be it is your computer and not eBay, If NBN or ADSL turn off the computer and the router at the wall. Reboot the whole system. Run your anti-virus, such as McAfee, or Windows Defender, and do a full scan. Then clear all cookies, history and cached data.
Then turn off power for the computer and router and NBN equipment at the wall again.
After 5 minutes reboot. Then log on. Do not use Internet explorer switch to Microsoft EDGE that comes with Windows 10.

Re: item page blacked out

*tippy*toes* — Mon, 09 Sep 2019 01:07:47 GMT

What is microsoft EDGE?

Shock horror, lots of people don't have windows 10.

Re: item page blacked out

robboscoke — Mon, 09 Sep 2019 01:43:50 GMT

Microsoft Edge is a web browser developed by Microsoft. That comes with Windows 10

Re: item page blacked out

robboscoke — Mon, 09 Sep 2019 01:45:45 GMT

Windows 7 stops next 14th Feb 2020 , after that date no more updates or security

Re: item page blacked out

*tippy*toes* — Tue, 10 Sep 2019 00:14:25 GMT

@robboscoke wrote:
Microsoft Edge is a web browser developed by Microsoft. That comes with Windows 10

I think I'll stick with Chrome. Given how dodgy IE always was, I can't see how an updated version of it could be any better.

Re: item page blacked out

Anonymous — Tue, 10 Sep 2019 00:29:50 GMT

Edge was what came with the computer when I replace my old one

Used it for a day and downloaded Chrome

Found Edge to be carp

Re: item page blacked out

stampingpaws — Tue, 10 Sep 2019 13:26:52 GMT

What a shock! Listings with 5 self hosted images worked but those with 13 self images didn't work iwith Chrome

Cleaned Cache, Cookies, rebooted computer. Still didn't work. Tried Edge all worked OK.

Any ideas

Re: item page blacked out

davewil1964 — Tue, 10 Sep 2019 13:44:05 GMT

You're limited to 12 pics, so that might have something to do with it.

And nothing to do with pages being blacked out, which is almost guaranteed to be a graphic card issue, not a browser or internet connection one.

Occam's razor usually applies.

Re: item page blacked out

stampingpaws — Tue, 10 Sep 2019 13:48:06 GMT

Probably, the with maximum size / number of self hosted images has been reduced.

Deleted 4 of the 13 self hosted pictures leaving 9 in my listing. Now works in Chrome and still works in Edge.

Hope this helps

Robert