topic Re: Postage Rates Table Problem in Technical Issues

Postage Rates Table Problem

axiommusicaustralia — Thu, 03 Oct 2019 00:16:51 GMT

I charge freight on all items using the postage rates table. However, the table option only appers when you select "flat rate for all buyers" in the Domestic Postage section. If you try and use "Calculated-Cost vaires by location" the option for Rates table dissapears.
The problem is that if you don't put an amount in the "flat rate" box the item shows as "Free" until someone goes to buy it and enters their postcode, at which time the rates table kicks in and shows the correct postage. If you do put an amount in the "flat rate" box the same problem happens - buyer sees this flat rate until they either log in or go to buy and the proper rates table charge appears. This is causing us a lot of problems with customers assuming we are cheating them

Anyone else have this problem?

Re: Postage Rates Table Problem

surfpopper — Tue, 08 Oct 2019 04:07:47 GMT

I'm having a similar problem. It's making me enter a postage cost or offer free postage even though I have entered size weight and dimensions. Been listing for many years so not my error, had to remove the app from my iPad and use the webpage on eBay to be able to list correctly

Re: Postage Rates Table Problem

toynbook — Wed, 09 Oct 2019 12:42:29 GMT

i had similar problems too. So I now use the website to update the item rather than the APP.