topic Re: Can't log in in Technical Issues

Can't log in

monaco1 — Sun, 16 Aug 2020 06:10:13 GMT

When trying to log in I keep getting the message "We ran into a problem. Please try again later". Scree shot below.

This has been the status for 2 or so hours. Can this be fixed please.

Re: Can't log in

padi*0409 — Sun, 16 Aug 2020 06:16:09 GMT

Usually if you clear cache and cookies then reboot your computer it'll fix the log-in loop. If you happen to be using IE as a browser switch to Firefox or Chrome.

Re: Can't log in

sandypebbles — Sun, 16 Aug 2020 06:17:09 GMT

Not by anyone here, we are buyers and sellers like you

Go to help at the top of any page to contact eBay via Live Chat

No ebay staff read people's posts here, despite the blurb claiming tech staff check for issues

They don't

Re: Can't log in

davewil1964 — Sun, 16 Aug 2020 06:26:17 GMT

I had a similar problem when I changed my password in Chrome.

What worked for me was immediately after the error message came up to click on 'Sign in' immediately, without retyping anything. It would then go through as normal.

Re: Can't log in

eburtonlab — Sun, 16 Aug 2020 16:03:55 GMT

Some general tips regarding sign-in issues can be found here:

https://community.ebay.com.au/t5/Technical-Issues/Difficulty-logging-in/m-p/2336326#M5054

Re: Can't log in

*tippy*toes* — Sun, 16 Aug 2020 23:48:31 GMT

When that happens to me, I manually type in the password and it works.

Re: Can't log in

shoppingbag* — Tue, 18 Aug 2020 07:10:33 GMT

you have to be logged in to post here.

Re: Can't log in

davewil1964 — Tue, 18 Aug 2020 08:03:32 GMT

Different login rules apply. You can be logged in here and still have issues logging into an account.