topic Purchase history hides non-delivered items after 60 days in Technical Issues

Purchase history hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 11:23:11 GMT

Purchase history is the place for keeping track of items that are on their way. But after 60 days, items are automatically hidden from here. Even if their tracking info shows they're still on the way.

That means in order to see some items, we need to first show the 2020 history, then go back enough pages to reach past 2 months ago. This is probably caused by the 'older than 60 days' decluttering feature, which doesn't consider postage delivery status.

Purchase history even hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 09:35:53 GMT

The purchase history is like a front page for keeping track of items that are on their way. After 60 days, items are automatically hidden from here, even if their tracking info shows they're still on the way. That means in order to see some items, we need to first show the 2020 history, then go back enough pages to reach past 2 months ago. This is a design oversight, caused by the 'older than 60 days' decluttering 'feature'

Because the site keeps track of whether an item has been delivered, it should check for any undelivered items before hiding them.

Re: Purchase history even hides non-delivered items after 60 days

padi*0409 — Fri, 11 Dec 2020 09:40:36 GMT

Edited.

Re: Purchase history even hides non-delivered items after 60 days

lyndal1838 — Fri, 11 Dec 2020 10:33:45 GMT

Is it really such a problem to go back further than 60 days?

Before Covid came along the majority of orders were received well before the time for feedback elapsed.

Re: Purchase history even hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 11:09:43 GMT

There are many people who check eBay daily. We would appreciate proactivity, that saves a lot of time for a lot of people. Improvements to popular websites are generally welcomed

Re: Purchase history even hides non-delivered items after 60 days

davewil1964 — Fri, 11 Dec 2020 11:11:32 GMT

Talk to eBay then.

The boards generally, and definitely this one, are not read by eBay. Neither do they welcome unsolicited suggestions.

Re: Purchase history even hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 11:15:59 GMT

They do not make it easy to contact them, but I will try. Thankyou

Re: Purchase history even hides non-delivered items after 60 days

padi*0409 — Fri, 11 Dec 2020 11:22:58 GMT

@van0014 wrote:
They do not make it easy to contact them, but I will try. Thankyou

Go through the link below, but you will probably be talking to deaf ears.

https://connect.ebay.com.au/srv/survey/a/myebay.buying

Re: Purchase history even hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 11:29:40 GMT

Thanks for that. Much better than clicking 'Help', not finding a relevant catergory, and not finding any contact links, either. Even their 'Report' button has much less options than it used to.

I've posted in technical issues as well.

There was an overlay problem I pointed out many months ago, that affects any device or browser. It seems they don't even like fixing legitimate bugs, or didn't notice the post (it's only on the US site)

Re: Purchase history hides non-delivered items after 60 days

kopenhagen5 — Fri, 11 Dec 2020 11:29:31 GMT

They are not really hidden.

Just use the drop down menu to select the year you want to see your purchases.

As you say, if longer than 60 days (default) select 2020 or 2019 to see all your purchases for 2-3 years.

Re: Purchase history even hides non-delivered items after 60 days

padi*0409 — Fri, 11 Dec 2020 11:31:39 GMT

eBay don't read the "technical issues" boards either - though they claim to do so.

Re: Purchase history hides non-delivered items after 60 days

davewil1964 — Fri, 11 Dec 2020 11:37:15 GMT

There's an echo in here.

You've already asked the question on a relevant board. Why repost it? As you have been told, eBay don't read or respond to board posts, so it's just the same people answering you, regardless of where on the boards you post.

Re: Purchase history hides non-delivered items after 60 days

van0014 — Fri, 11 Dec 2020 11:42:16 GMT

The purchase history is used by people to check on item tracking info, and it's awful to have items hide a few pages away when they should be quick-access.

This is a very popular website, where inconvenience like this affects millions of people. There's still room on the page for them, and they're still pending delivery. Not a professional feature, but a technical problem.

As for the echo, the forum made it seem like it actually gets read by them in this category. So it was worth a try. Should I delete the original

Re: Purchase history hides non-delivered items after 60 days

lyndal1838 — Fri, 11 Dec 2020 12:28:43 GMT

You cannot delete posts on the boards.

You would have to ask the Moderators to do it.

Re: Purchase history hides non-delivered items after 60 days

*tippy*toes* — Fri, 11 Dec 2020 12:29:27 GMT

@van0014 wrote:
The purchase history is used by people to check on item tracking info, and it's awful to have items hide a few pages away when they should be quick-access.

This is a very popular website, where inconvenience like this affects millions of people. There's still room on the page for them, and they're still pending delivery. Not a professional feature, but a technical problem.

As for the echo, the forum made it seem like it actually gets read by them in this category. So it was worth a try. Should I delete the original

They lied. It was watched very briefly by an eBay employee, who was going to change the world. Sadly, that was short lived and she is no longer an employee.

You can't delete posts, only the moderators can. You can hit the report inapproprate content link under your name and ask them to remove it. That's the only way.