topic Re: Error message saying "Sorry, something went wrong. Please try again later" for the las in Technical Issues

Error message saying "Sorry, something went wrong. Please try again later" for the last 3 days

stormbash — Fri, 18 Dec 2020 07:04:14 GMT

Dear helpful eBay Community,

I am trying to change my email address in my "Personal Information" area but EVERYTIME for the last 3 days straight, I click on the Peronsal Information link, I the same the same message "Sorry, something went wrong. Please try again later". Tried on my Mobile Phone, got a similar issue.

Any ideas?

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

kopenhagen5 — Fri, 18 Dec 2020 07:58:16 GMT

Try from here - https://accountsettings.ebay.com.au/profile

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

stormbash — Fri, 18 Dec 2020 09:06:36 GMT

Same thing. worth a try I suppose.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

eburtonlab — Fri, 18 Dec 2020 15:38:52 GMT

That "personal information" link seems to be working for me, though I have not actually tried to make any changes to my address. But the form populates my address in an editable field with a "Cancel" or "Save" option.

It might be worth trying the same link on the ebay.com site to see if that works for you.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

Anonymous — Thu, 24 Dec 2020 00:36:57 GMT

I signed up with ebay 5 days ago. I am experiencing the same issue when clicking on Personal Information.
Different devices, different browsers, still that same error message. Live Chat reported wait 24-72 hours but it still has not been fixed.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

stormbash — Thu, 24 Dec 2020 01:33:04 GMT

Hi Spoiltapdog_oz,

I’m STILL having same issue, if you figure out a work around, please let me know.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

remco007 — Fri, 01 Jan 2021 04:11:39 GMT

I have had this problem for three weeks now. Ebay has responded four times with promises to respond (to SR# 1-292486205056). I am unable to change my email address.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

*tippy*toes* — Sat, 02 Jan 2021 23:43:29 GMT

Just to put it out there, if you are trying to change your email address to something that resembles your username, you can't do it. For example, if your username is "treehugger", you can't change your email to "treehugger @ yourisp . com". Even adding an addition, like treehugger16 @ yourisp . com" isn't allowed.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

remco007 — Sun, 03 Jan 2021 01:43:55 GMT

Perhaps so, but I cant get to url where personals including the email can be changed, I get a "sorry, something went wrong".

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

*tippy*toes* — Sun, 03 Jan 2021 01:50:20 GMT

Did you click on the link that Kopes left? That should take you straight to the correct page.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

remco007 — Sun, 03 Jan 2021 02:28:54 GMT

Yes I did try that link thank you. I even signed out, and attempted to sign in with my email address (instead of username) and get the same result. I have been trying to get Ebay for nearly a month now, to look into it.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

Anonymous — Sun, 03 Jan 2021 02:59:43 GMT

After creating my ebay account I changed my username from the automatic generated one to something that resembles part of my email address, would this be the cause? There was no warning to say I couldn't change it to what I did though, and it successfully changed.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

Anonymous — Sun, 03 Jan 2021 03:05:39 GMT

https://accountsettings.ebay.com/profile

https://accountsettings.ebay.com.au/profile

Both of these Links go to this error below still. Unable to change any personal preferences.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

lyndal1838 — Sun, 03 Jan 2021 03:29:17 GMT

You can only change your user name once in 30 days.

If it was changed in mid December you cannot do it again till mid January.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

Anonymous — Sun, 03 Jan 2021 04:32:52 GMT

Yes that's correct, but ideally I would still like to access my Personal Information webpage to check and keep my details (address,mobile,email) up to date for Security reasons, etc. All that is shown is the error I posted above.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

davewil1964 — Sun, 03 Jan 2021 06:44:10 GMT

Have you tried other browsers?

What doesn't work with one often works with others.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

stormbash — Sun, 03 Jan 2021 21:56:52 GMT

Hi everyone, Original Poster here (OP),

I was able to contact the eBay Customer service through the online Chat portal. After a recommendation of a potential fix from them, unfortunately, I was still getting the same error message. The guy from eBay even said he was getting the same error message on his end as well. He said it was a bug and so he has escalated the issue up to the technical services department and has asked me to try again in 24-48 hours, so I will let you all know how I go.

As for the recommended fix he asked me to do, I thought I would tell you incase it fixes it for someone else. He asked me to delete all my browser history and delete cookies and open eBay in new browser window and try again. Unfortunately this got me the same error message.

Cameron

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

remco007 — Mon, 04 Jan 2021 00:10:25 GMT

What a sledgehammer suggestion - to delete the history and cookies when using another browser would achieve the same.

I use Chrome, but Edge and Opera produces the same "Sorry...." message. I've been waiting a month for a solution from Ebay with many promises.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

Anonymous — Mon, 04 Jan 2021 03:49:23 GMT

As I mentioned as well to the eBay support and in my post replies. I have tried different devices, including tablet, Android phone, desktop and laptop. All with different browsers, Chrome, Firefox, Edge, even IE11. I never used ebay on these other devices but I still cleared cache as it seems the common resolution to apply, which is kind of pointless for me when i've never used ebay on my other devices.

Re: Error message saying "Sorry, something went wrong. Please try again later" for the las

lyndal1838 — Mon, 04 Jan 2021 04:15:38 GMT

Don't ever bother with IE.....ebay has not supported it for a number of years now.

A few posters still use it on the boards but otherwise it is useless.