topic Re: Closing the return case, as the seller cannot process the refiund in Technical Issues https://community.ebay.com.au/t5/Technical-Issues/Closing-the-return-case-as-the-seller-cannot-process-the-refiund/m-p/2406742#M6491 <P>eBay staff do not read here</P><P>&nbsp;</P><P>DO NOT close the case, the seller is lying to you</P><P>&nbsp;</P><P>They are trying to trick you</P><P>&nbsp;</P><P>They have no intention of refunding you</P><P>&nbsp;</P><P>Once you close the case, you cannot re-open it<BR /><BR />What kind of dispute did you open?<BR /><BR /><BR />Was the item not as described or was it faulty?<BR /><BR />When did you buy and when did you open the case?<BR /><BR /><BR />Don't let it time out, escalate as soon as it allows and do not let this seller scam you</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 21 Apr 2021 23:51:55 GMT sandypebbles 2021-04-21T23:51:55Z Closing the return case, as the seller cannot process the refiund https://community.ebay.com.au/t5/Technical-Issues/Closing-the-return-case-as-the-seller-cannot-process-the-refiund/m-p/2406739#M6490 Dear Ebay Staff, The seller asked me to close the case to proceed with the refund. However, I cannot close the return case, It always say that "It's not you. It's us. .. the server is down. " Can you step in to help us resolve the issue. Wed, 21 Apr 2021 23:42:22 GMT https://community.ebay.com.au/t5/Technical-Issues/Closing-the-return-case-as-the-seller-cannot-process-the-refiund/m-p/2406739#M6490 trixia1903 2021-04-21T23:42:22Z Re: Closing the return case, as the seller cannot process the refiund https://community.ebay.com.au/t5/Technical-Issues/Closing-the-return-case-as-the-seller-cannot-process-the-refiund/m-p/2406742#M6491 <P>eBay staff do not read here</P><P>&nbsp;</P><P>DO NOT close the case, the seller is lying to you</P><P>&nbsp;</P><P>They are trying to trick you</P><P>&nbsp;</P><P>They have no intention of refunding you</P><P>&nbsp;</P><P>Once you close the case, you cannot re-open it<BR /><BR />What kind of dispute did you open?<BR /><BR /><BR />Was the item not as described or was it faulty?<BR /><BR />When did you buy and when did you open the case?<BR /><BR /><BR />Don't let it time out, escalate as soon as it allows and do not let this seller scam you</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 21 Apr 2021 23:51:55 GMT https://community.ebay.com.au/t5/Technical-Issues/Closing-the-return-case-as-the-seller-cannot-process-the-refiund/m-p/2406742#M6491 sandypebbles 2021-04-21T23:51:55Z