topic Re: Shipping label, error message 'Something went wrong and we were not able to generate the label' in Technical Issues

Shipping label, error message 'Something went wrong and we were not able to generate the label'

Anonymous — Mon, 26 Apr 2021 00:46:40 GMT

Just that message, no other explanation given. Tried for two days now. I contacted eBay via their help chat yesterday and I was told 'I will forward this to my technical team' and 'it is a temporary issue' and 'it will be resolved soon' and 'please don't worry'.

Note that the postage/package type was defaulted to 'Buyer Selected'...never seen that before?, but I did use that default selection.

I also tried another browser while they were still on chat, they even sent me another link to try. After chat I cleared my browser cache, turned laptop off etc and no difference today. I will have to pay postage at the post office counter.

It is a multi-line click and collect address so that might be the issue?? I have opted out of click and collect now in my preferences as I have other items listed and don't want the same issue happening...just in case.

I assume I can use that click and collect address and pay for postage at the post office counter?

It is only a $50 value item (free post) and I have used up any profit in my time spent on this, will just pay at the PO for post from now on I think, as no real help from eBay.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

Anonymous — Tue, 27 Apr 2021 05:16:08 GMT

Just an update for those interested....the eBay shipping label page still will not process for me after 2 days, gives the same error message, so nothing was fixed by eBay.

But....the post office (was actually the AustPost LPO counter at my local newsagent) accepted the click and collect address no problems so you have an option of paying for postage at AustPost for click and collect addressed items....not bound to eBay shipping labels. Just a bit more 'manual-matic' which is OK for the odd item to post.

Also the post cost was the same price as eBay and I got a tracking number which I entered manually for the buyer.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

lithiumfe70 — Mon, 24 May 2021 16:23:09 GMT

Getting the same message. Trying to send via Sendle but keep getting "Something went wrong and we were not able to generate the label." So I have to go to the Sendle website.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

jk_ausjewellery — Tue, 20 Jul 2021 08:26:59 GMT

I am having the exact problem with Sendle and am getting the same message " something went wrong etc. Been doing this for over 3 weeks now. Have chatted with reps on 2 occasions but it still keeps happening.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

bluntman_exe — Sun, 15 Aug 2021 10:25:32 GMT

Same is happening to me. Getting that same vague error message. Can’t use that free postage label offer. It’s very frustrating

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

trysync — Sun, 22 Aug 2021 02:21:06 GMT

Same here, getting this "Something went wrong and we weren't able to generate the label." when trying to generate a shiiping label for Sendle.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

sydney_blackeagle — Mon, 23 Aug 2021 09:13:18 GMT

Same Here!!!!

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

davewil1964 — Mon, 23 Aug 2021 09:58:18 GMT

Easy solution.

Don't use eBay labels; which generally don't provide close to the discounts that the actual provider will give.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

qubetech — Wed, 08 Sep 2021 01:49:49 GMT

I had the same issue today while creating the Sendle label and the problem was in the buyer's address in my instance.

The buyer had a PO Box number instead of the street address.

Hope this helps.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

louisas_lines — Wed, 08 Sep 2021 08:08:01 GMT

I've had this happen when the address is incorrect, eg the postcode doesn't match the town, etc. The systems doesn't always tell you the address is incorrect, even though it should. Sometimes you can edit the address to correct the errors, however sometimes the system won't accept the changes, maybe the address is too different, I don't know. It's not very good. In these cases I go directly to the AP website (which are 15c cheaper for small satchels than ebay labels at the moment).

One time I had someone give a ParcelPoint address which ebay wouldn't accept either (!) - didn't check the address prior to the error coming up because I only use AP. That was a pain.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

sqleonhart — Fri, 10 Sep 2021 01:18:42 GMT

In my case the problem was in the Dispatch Address (the send-from address), it was set to my Parcel Locker. When I changed it to normal street address it went through. Hoping this helps somebody out there.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

mickdave80 — Wed, 06 Oct 2021 11:13:02 GMT

Sendle doesn't send to PO boxes. Could that be your issue?

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

partypack102 — Sun, 10 Oct 2021 12:28:03 GMT

Colleagues, Success at last at overcoming the dreaded Sendle “Something went wrong and we weren't able to generate the label”!! In addition to the receiver’s address being valid for Sendle, it would appear that your address as the sender also has to be valid AND deliverable to by Sendle (I assume in case they need to return the item as undeliverable). I was using a PO Box as origin for sending from and receiving items. I have updated my Primary Address from the PO Box to my physical home address (My eBay > Account > Addresses > Return Address). I had to do this for all 5 of the addresses I had in eBay (Registration Address, Postage Address, Dispatch Address, Return Address and Payment and Pickup). I was then able to generate a Sendle Label. I am now in the process of switching all my addresses back until I next need to generate another Sendle Label. Thanks to sqleonhart who tipped us off about the Dispatch Address.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

jung1eboy — Thu, 21 Oct 2021 01:35:27 GMT

This happens for Sendle where the recipient has a PO Box. Sendle don't send to PO boxes, only physical addresses. The ebay warning should be clearer on this.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

nairavab — Thu, 28 Oct 2021 19:25:06 GMT

Thanks, this was my problem also. Too bad either of the two chat operators I contacted did not know this and told me to just print the label off directly from sendle. I had on offer the 'first sendle label for free', they simply did not get the point that I would rather pay $0 than $54.10 for the postage. eBay support have generally been ok in the past but I'd rate this as some of the worst customer support I'd ever had. When things got all too hard for the second operator he simply ended the chat session citing that he was getting no response from my end.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

knightstemplar007 — Sun, 14 Nov 2021 14:17:10 GMT

In my case the purchasers suburb was not put in the correct section.

In the section that said "CITY" the purchaser had put their state and not suburb. The city and postcode did not match so the delivery address could not be verified by AP or Sendle and would not print label.

Therefore:

CITY: This is the suburb

POSTCODE: purchasers postcode should match the city (suburb)

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

jme_cme_okkclmkyg — Mon, 13 Dec 2021 05:51:50 GMT

I have found the problem and solution.

Ebay has 5 different addresses for you.

You need to set them all correctly, I only noticed because 1 was showing up as an old P.O. Box while everything else is fine.

Under Account Settings, go to Addresses.

Check all of them. I had to fill 2 in, and change the P.O Box to my street address and instantly the postage labels worked.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

*sons_and_daughters* — Mon, 13 Dec 2021 11:24:32 GMT

@jme_cme_okkclmkyg wrote:
I have found the problem and solution.

Ebay has 5 different addresses for you.

You need to set them all correctly, I only noticed because 1 was showing up as an old P.O. Box while everything else is fine.

Under Account Settings, go to Addresses.
Check all of them. I had to fill 2 in, and change the P.O Box to my street address and instantly the postage labels worked.

Please explain? I only have one address and have done for the last 25 years. Please tell me how ebay has 5 different addresses for me, or other members for that matter?

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

redid-99 — Wed, 15 Dec 2021 07:20:54 GMT

Simply an update for those interested....the eBay delivering name page actually won't process for me following 2 days, gives a similar blunder message, so nothing was fixed by eBay.

But....the mail center (was really the AustPost LPO counter at my nearby newsagent) acknowledged the snap and gather address no issues so you have a choice of paying for postage at AustPost for snap and gather addressed items....not bound to eBay transporting names. Somewhat more 'manual-matic' which is OK for the odd thing to post.

Likewise the post expense was a similar cost as eBay and I got a following number which I entered physically for the purchaser.

Re: Shipping label, error message 'Something went wrong and we were not able to generate the label'

redid-99 — Wed, 15 Dec 2021 07:37:51 GMT

Just an update for those interested....the eBay conveying name page really won't process for me following 2 days, gives a comparative bumble message, so nothing was fixed by eBay.

But....the mail focus (was actually the AustPost LPO counter at my close by newsagent) recognized the snap and assemble address no issues so you have a decision of paying for postage at AustPost for snap and accumulate addressed items....not bound to eBay moving names. To some degree more 'manual-matic' which is OK for the odd thing to post.

Moreover the post cost was a comparative expense as eBay and I got an after number which I entered truly for the buyer.