topic Re: Phantom Sale in Technical Issues

Phantom Sale

fishingmatescom — Tue, 28 Dec 2021 08:57:15 GMT

Hi Everyone,

Not sure I have a problem or just a glitch. I have X number of sales show up in my seller hub, however bell/notifications/alert show I have X + 1 sales. It started on Boxing day and is still showing up now. My concern is if it is a sale that needs to be sent I will get a strike for late postage.

Anyone had this problem before? If so how did you resolve it?

Thanks

Re: Phantom Sale

davewil1964 — Tue, 28 Dec 2021 09:39:55 GMT

Instead of bells/notifications/alerts have you actually delved into My eBay?

That will tell you exactly what you sold.

Re: Phantom Sale

fishingmatescom — Tue, 28 Dec 2021 10:11:05 GMT

Everything in my seller hub/my ebay shows X sales. It is only the notification bell that shows the x + 1

When I view all orders it shows exactly what I have sold. The extra 1 is the mystery.

Re: Phantom Sale

davewil1964 — Tue, 28 Dec 2021 10:20:47 GMT

Then it is probably a need to post or leave feedback. I never pay attention to the bell. If I do, it's to hover over it and see what IT says. No need to ask other members.

Re: Phantom Sale

fishingmatescom — Wed, 05 Jan 2022 05:43:37 GMT

This continued for another 2 days before appearing to resolve itself. Thanks for the assistance.

Re: Phantom Sale

davewil1964 — Wed, 05 Jan 2022 09:19:19 GMT

You're welcome