topic Re: Not getting feedback in Technical Issues

Not getting feedback

rip-55 — Tue, 14 Jun 2022 05:37:28 GMT

I am wondering if there is a technical issue. For the past six or seven items I have bought off eBay, I have not received any feedback from the sellers. If it was just one or two, I'd not worry, but it does seem odd that a whole bunch in a row haven't left feedback. This must be a technical issue, surely?

Has anybody else experienced this and, if so, how can we get the people at eBay to fix it?

Ben

Re: Not getting feedback

papermoon.lady — Tue, 14 Jun 2022 05:46:34 GMT

Have you left feedback for them? Some sellers only leave feedback for buyers after receiving fb, sometimes automatically/immediately after receiving positive fb, sometimes later (some sellers leave feedback for buyers once or twice a month).

Re: Not getting feedback

jellybirddesigns — Tue, 14 Jun 2022 05:50:18 GMT

Feedback on both sides is entirely voluntary. I have several thousand transactions on this site as a seller, but I would say that the amount of feedback left is around 20%.

Buyers can only get positive feedback anyway, so it is a meaningless number for other sellers to look.

Re: Not getting feedback

sandypebbles — Tue, 14 Jun 2022 05:53:17 GMT

I doubt they would fix it (no doubt the cs rep will say otherwise if you were to contact them

Feedback is voluntary

Buyers can only be given positive so no matter what the number says, it can only ever be 100%

And on my other account, more often than not, people did'nt bother

Re: Not getting feedback

rip-55 — Wed, 15 Jun 2022 01:09:17 GMT

I always leave feedback; it seems like the polite thing to do.

Re: Not getting feedback

rip-55 — Wed, 15 Jun 2022 01:10:56 GMT

It just seems odd that the last few all in a row haven't left feedback. Every now and again they'll be one or two, but a load in a row? That's just peculiar! Of course, in the grand scheme of things it doesn't really matter, but I have a bit of an OCD thing so it's bugging me! Ha.

Re: Not getting feedback

rip-55 — Wed, 15 Jun 2022 01:12:55 GMT

It is just weird it is a load all at once. I shouldn't let it bother me. I just thought it might have been a glitch that others were experiencing. Ah well. *insert 'shrug' emoji here!* 🙂

Re: Not getting feedback

papermoon.lady — Wed, 15 Jun 2022 01:57:04 GMT

If you look at their "feedback left for others" you can get a better idea. Some sellers only leave feedback for others sellers, and some used to give feedback to buyers in the past but haven't left fb for buyers for a long time. I have noticed this sometimes. I think some big sellers don't even know that feedback for buyers can be automatic after they leave positive fb, as I have seen some give fb a bit at random, just to show they leave fb for buyers maybe, but they don't leave fb for everyone. I have seen some buyers leave really great feedback, but it was those who left "normal" feedback who also got feedback. A bit strange, that's why I thought maybe some sellers leave fb at random because they sell a lot and leaving manual fb is a lot of work if they don't know it can be automatic.

Re: Not getting feedback

jellybirddesigns — Wed, 15 Jun 2022 04:04:37 GMT

@rip-55 wrote:
I always leave feedback; it seems like the polite thing to do.

As a seller, I only leave feedback once it has been received from the buyer and I appreciate those buyers who take the time to do so. The reason is that I don't know if a buyer will suddenly open a case or raise an issue, so I'm not just going to give out green dots if I suddenly find I have a problem on my hands. I have been burned before.

Overall, I think that for the vast majority of sellers and buyers, they simply can't be bothered. Of my last 20 transactions, only 3 have left feedback for me.

Re: Not getting feedback

domino-710 — Wed, 15 Jun 2022 04:48:09 GMT

As a seller - so do I.

But there is a bright side - no dots mean - no red dots.

Re: Not getting feedback

*sons_and_daughters* — Thu, 16 Jun 2022 13:47:27 GMT

I couldn't tell you the last time I left feedback for a buyer. It's totally pointless. Writing something like "great buyer, prompt payment, valued customer" means zero. No one cares about what feedback is left for a buyer, because it can only ever be positive.

Re: Not getting feedback

rip-55 — Thu, 16 Jun 2022 22:45:18 GMT

I see your point, but it's not always the case as some may bid but take ages to actually pay - I imagine that can be quite infuriating for a seller. At least sellers can see that I am a trustworthy buyer who won't make them wait. Still, my original post was more about the weirdness of having a bunch of sellers not leave feedback, so I was more curious to see if it was a glitch rather than a coincidence (and it does appear to be the latter!)

Anyway, thanks for responding. 🙂

Re: Not getting feedback

*sons_and_daughters* — Wed, 22 Jun 2022 22:29:10 GMT

For those buyers who take a long time to pay, they can still only receive positive feedback. If a seller writes something along the lines of "bad buyer, took ages to pay, I don't recommend", the buyer can have the feedback removed, keeping the green dot and the seller gets a black mark on their account. The most any seller would be interested in, if they are even bothered to look at your feedback, is your feedback left for others. That's where people's true colours come out.

Re: Not getting feedback

sandypebbles — Wed, 22 Jun 2022 23:07:30 GMT

As said, the seller cannot say you took ages to pay

That comes under 'false positive'

An if the buyer reports it, eBay will remove the comment and slap the seller

Feedback can for buyers can only be a green tick, with 'good words'

Sellers know that buyers can only ever have good things said about them, or nothing at all

No matter how long they took to pay/did'nt pay at all/opened false claims or anything else you can think of