topic Re: Business Policies Bug?? in Technical Issues

Business Policies Bug??

jfmgray — Mon, 04 Jul 2022 13:53:39 GMT

So for some reason eBay is self generating new business policies for me. They contain the same rules as my own policies but have different names and a string of numbers. I can't edit them back to my own policies. It started a few weeks back just with returns policy but today it has spread to postage. Listings seem OK as the content is correct. Anyone else??

Re: Business Policies Bug??

jellybirddesigns — Tue, 05 Jul 2022 01:29:24 GMT

I've had issues with the business policies for ages - namely that Ebay generates random copies of a particular policy and allocates a couple of listings into it.

I did just go and have a look at the policies now that I saw your post and noticed that Ebay has generated a policy called "Ebay Managed Payments 377783223g000". It contains 11 of my listings. No idea when that was generated, or why. Or even why those 11 particular listings but I did notice that it is a copy of my "Buy It Now" policy.

Re: Business Policies Bug??

gillians_gallery — Tue, 05 Jul 2022 12:01:07 GMT

That happened to me too recently, took several tries to change them back to the normal policy.

Re: Business Policies Bug??

jfmgray — Fri, 08 Jul 2022 00:54:22 GMT

I have managed to create a new postage policy default and successfully moved and then deleted the random eBay created ones but I can't resolve the returns policy.

Re: Business Policies Bug??

djavusydney — Sat, 25 Feb 2023 22:23:25 GMT

Try the following: assuming content of your return policy is the same as the ebay one - delete your return policy then rename the ebay one to your return policy.