topic Re: can't verify bank account in Technical Issues

can't verify bank account

roguewarrior3166 — Mon, 21 Mar 2022 01:20:38 GMT

hi, I haven't been on eBay for quite some time, I've come back on over the weekend and already sold an item. but I'm being told my money is being held as my account details need to be updated. I've tried over 40 times to verify my account. I've signed in countless times and am continuously met with a prompt saying i need to speak to a live representative, but when i click the link, nothing happens. So i try the micro-deposits, and am met with an error message. this is super frustrating, why can't i just use my PayPal account like i use to? I'm happy to use my normal banking, but this is a nightmare just trying to connect it. Please help me, as the reason I'm selling stuff is that I'm desperate for money, and don't have have to keep waiting for what I'm owed.

please help, and thank you in advance. Cayde.

Re: can't verify bank account

jellybirddesigns — Mon, 21 Mar 2022 01:33:25 GMT

You need to do the full registration and supply a passport or drivers license.

The new Managed Payments has been in place since July 2020 and there would have been emails about it as well as a banner in your selling hub.

When you register, everything will need to match exactly, so your bank account will need to be in the same name as your registered Ebay details and passport info, for example.

Ebay will keep your money for around 30 days regardless, since you are an infrequent seller. You will need to send everything with tracking and/or signature if over $750.

I would highly suggest you end your current listing until you get sorted out.

Re: can't verify bank account

padi*0409 — Mon, 21 Mar 2022 01:59:54 GMT

I do hope you realise that the BINs on your auctions will disappear as soon as one bid is put on them.

As Jelly said it would be best to end all of your listings until you have your Managed Payment details sorted out.

Re: can't verify bank account

hannah.0404 — Wed, 23 Mar 2022 05:24:38 GMT

That's ur uggested option for me, too. I have looked for a cancellation of listing but cannot find it. Just too many screens to learn about!

Re: can't verify bank account

samgillespie1 — Sun, 10 Apr 2022 08:53:38 GMT

Having the exact same issue, eBay cannot resolve either hopeless

Re: can't verify bank account

locall1961 — Tue, 26 Apr 2022 21:13:01 GMT

I verified my bank account when the manage payments thing started awhile ago. I have been selling stuff with no issues, got on last night to find a big red banner telling me I need to verify my bank account so payments on hold till then. I put in my account details after a few tries and then when it got to the end it asked me to put in my old account details to verify it’s me. I never changed anything, it’s still the same account I’ve been using for the last 17 years on EBay. And after three tries it locked me out now I have to go through the micro deposits process which takes up to 3 days. Sounds like I’m going to have issues with that too. Has anyone else had to redo this again recently?

Re: can't verify bank account

Anonymous — Fri, 16 Sep 2022 23:05:36 GMT

Sorry I cannot help you I have been having the same problem with ebay using the same bank a/c etc. I have come here hoping someone can help - very annoying

Re: can't verify bank account

mjar1989 — Thu, 29 Sep 2022 04:34:21 GMT

Same issue. Trying to collect after selling on eBay Australia.

Re: can't verify bank account

sandypebbles — Thu, 29 Sep 2022 04:39:35 GMT

Do you mean sold on another account?

You only have one sold item on this account you're posting with, from yesterday so those funds will not be released for a month yet

How long ago did you complete sign up to Managed Payments and get the go ahead from eBay you can start selling?

Even if PayPal was still in play for sellers, rather than Managed Payments, you would still have a hold on your funds since you have not sold for over a year, so, like everyone would be considered a 'new' seller by ebay

Re: can't verify bank account

jasjiem — Mon, 03 Oct 2022 01:20:03 GMT

Having the exact same issue, eBay support are completely useless and have no idea how to rectify the situation other than suggesting I open a brand new bank account to try and get my money (lol)

Re: can't verify bank account

qi-134 — Thu, 06 Oct 2022 09:25:08 GMT

Also can't verify bank details as a seller in Australia. There used to be a helpline with actual human beings which is now nowhere to be found. Very frustrating situation. I'm mainly a buyer on eBay and if this continues for any longer, I will move my biz to somewhere else.

Re: can't verify bank account

countessalmirena — Thu, 06 Oct 2022 10:29:22 GMT

Registering as a seller.

Read the page to which the above is linked. (Direct link is https://www.ebay.com.au/help/selling/getting-paid/submitting-updating-information?id=4792)

Make sure your bank account is a checking account.

Don't attempt to enter any amounts until the microdeposits have reached your bank account, as this could cause issues with verifying your account.

Make sure that the name and details on the ID and bank account are exactly as shown in your eBay account.

But... my own opinion is if you're only going to be an occasional seller, with fairly long gaps between selling items, perhaps you should think again. As a "new" seller (as eBay defines a new seller), your money will be on hold for a minimum of 21 days... and if you don't sell regularly, that hold will continue because you'll continue to be regarded as a new seller.

Other online venues may be better for you.

Re: can't verify bank account

valvechild — Sat, 08 Oct 2022 02:07:17 GMT

I hear you mate, I think they employed the work experience kid to create the code for their financial system.

My account is suspended becuase there is no way for me to pay the invoice, my automatic payment method stopped working and one time payment gives error everytime.

Also, after I sold a $650 item to have $90 in fees for it is getting a bit out of hand.

I loved ebay back in the day (20 years I've been with them now) but there are plenty other sites that allow you to sell with 0 fees and actually give better results now day (a particular social media platforms marketplace comes to mind)

They are facing a mass exodus of sellers because they are greedy and frankly useless at customer service.

Re: can't verify bank account

maccadogs — Wed, 19 Oct 2022 00:47:57 GMT

I’m in the middle of the ame problem, trying to register an account with EBay using an Australian bank account. This is even more frustrating because this is my money that EBay is refusing to pay into my account. The no-help desk said they won’t give any reason why the account couldn’t be verified - “we don’t have that information”. The fact that Ebay chooses not to give you specific reasons, means that users like me don’t have specific information they can take up with their bank. I even got the very helpful advice from EBay that I should open an account with a different bank, though without knowing why EBay knocked back the first account I have no way of knowing what I need to look for in a new account. The “resolution” is that I can’t get paid and EBay can’t be bothered trying to find a solution. Money will sit with them for a few months and then they will send it off to an unclaimed money pot administered by the government. The funny thing is that I have been through that process before when money genuinely was unclaimed (as opposed to this situation where EBay is choosing to keep it) and the government paid the money by direct debit into the account that EBay won’t pay to. I’m joining the masses of people not selling in EBay.

Re: can't verify bank account

z50jam — Thu, 20 Oct 2022 15:04:31 GMT

Having the same trouble after 22 years on EBay 2500+ pos and never a neg or even a neutral feedback they “eBay” have decided that my bank acc is not verified? And will not pay me my money. After more than 10 phone calls to eBay NO Bloody help here in Australia phone eBay tell them Tom sent you. My account is dead in the water. Can’t verify my account. And can’t find out what needs to be done? Was told to open a new account!

what a damn disappointment, after paying all those fees and charges and being the kink of seller and buyer that you would think they would want, I am at my end **bleep** YOU EBAY.

Re: can't verify bank account

z50jam — Thu, 20 Oct 2022 15:04:54 GMT

EBay phone help line Australia is REMOVED but they won’t tell you that pricks.

Re: can't verify bank account

maccadogs — Fri, 21 Oct 2022 03:01:04 GMT

Yep, it’s clearly a common problem and the EBay response appears to be disinterest.

I put this issue up somewhere else in this morass where eBay tries to get users to fix its problems, rather than paying staff. I tagged the eBay payments team on that post, and will try the same approach again here in the hope that someone who should be helping might actually do so. After dealing with the specific issues in this chain, they might consider whether it might be helpful to make available to Australian users the options available in other countries to verify accounts rather than just the EBay black box which clearly generates problems for many users.

payments_team@ebay

Re: can't verify bank account

sandypebbles — Fri, 21 Oct 2022 03:18:16 GMT

eBay do not read the member to member forum

So posting here will not be seen by any eyes that belong to anyone from eBay

Re: can't verify bank account

oilzum0 — Fri, 21 Oct 2022 05:26:14 GMT

After 30 years of selling on ebay I get this, Your item has sold and we'll hold the payment until after delivery. And you need to verify your bank account. Is it true, that you are regarded as a new seller if you haven't sold anything on ebay for a while? Well, after having sold over 1000 items with a 100% rating ebay has outlived its usefulness to me. I'll cancel my only transaction and close my seller account.

Re: can't verify bank account

sandypebbles — Fri, 21 Oct 2022 05:40:58 GMT

eBay has not been around 30 years

Yes, it is true about holds on funds, as it has been for a long time

You also needed to have signed up for Managed Payments (far more than just verifying your bank account) before even listing anything for sale, which replaced PayPal for sellers more than two years ago and was announced two years before it came in

If you need not fully complete sign up for Managed Payments, and get the go ahead to start selling, then never mind 'holds' there would be no money at all paid out

How much you sold way back when makes zero difference, same rules for all sellers

eBay are not going to care if you leave. they will not even know

The buyers you are cancelling on, tough luck for them, eh?