topic Re: Receiving messages "A new device is using your account" in Technical Issues

Receiving messages "A new device is using your account"

ilya_dinov — Thu, 21 Jul 2022 09:31:42 GMT

I am receiving this message - even after changing password!

"A new device is using your account"

Re: Receiving messages "A new device is using your account"

davewil1964 — Thu, 21 Jul 2022 10:03:55 GMT

Ignore. It is a relatively infrequent eBay alert that never seems to relate to reality.

Re: Receiving messages "A new device is using your account"

oz-e-seller — Mon, 25 Jul 2022 08:23:05 GMT

I get this email literally every time I log in to ebay. From the same computer.

Re: Receiving messages "A new device is using your account"

sandypebbles — Mon, 25 Jul 2022 08:28:22 GMT

Ditto that

And FlyBuys

every single time

I must be swimming in 'new devices'

Re: Receiving messages "A new device is using your account"

eburtonlab — Mon, 25 Jul 2022 13:29:20 GMT

eBay has begun sending such messages for each sign-in from an unrecognized browser. Unrecognized just means that the browser has no cookies from a previous sign-in to that account, or the IP address does not correspond to a previous sign-in.

I do not think there is a way to disable those messages.

If you are routinely erasing your browser cookies, or changing your network address, you can expect to receive such messages when you sign in again.

Do the browser, location and time correspond to your own sign-in activity? If so, you can ignore the message.

Keep in mind that the location may not be precise; it may correspond to the location of the network rather than your actual location. Browser information may not always be available.

If you do not recognize the location, time or browser, and you suspect that someone else may have gained access to your account, you may want to change your eBay password.

Re: Receiving messages "A new device is using your account"

jenniferearnshaw5049 — Sun, 28 Aug 2022 04:07:13 GMT

Yes I am constantly receiving this message from ebay and it said to add device to "Devices you Trust" in Security yet it does not allow me to.

Re: Receiving messages "A new device is using your account"

eburtonlab — Sun, 28 Aug 2022 06:11:46 GMT

The "Devices you trust" section deals with 2-factor authentication, I believe.

Your browser cookies and IP address are what matter for the "new device" emails.

Re: Receiving messages "A new device is using your account"

jimeeb0507 — Fri, 30 Dec 2022 15:34:09 GMT

So anyone using a VPN can expect this nuisance?

Re: Receiving messages "A new device is using your account"

sandypebbles — Fri, 30 Dec 2022 15:50:29 GMT

Might be different where you are in Canada

Can happen to anyone here in Oz, VPN or not

Re: Receiving messages "A new device is using your account"

eburtonlab — Fri, 30 Dec 2022 22:14:50 GMT

So anyone using a VPN can expect this nuisance?

It depends on whether your VPN is using a fixed IP-address or not.

If your VPN (or your service provider, more generally) is assigning a new IP-address every time you use it, each time the address changes you will get that email the next time you sign in to eBay.

Likewise, if you erase your browser cookies or use a new browser, you can expect that email when you sign in.

I get those messages after rebooting my cable modem, as my provider assigns me a new IP-address when the modem reconnects after a restart.

Re: Receiving messages "A new device is using your account"

elvis_theking — Sat, 27 May 2023 22:38:47 GMT

This is driving me nuts! Every single time I log in I do a security test and get the same email. I have rang and spoken to them and just get the run around. Don't you hate it when a big company are in a world of their own and no longer care about the people who got them there?
I searched a part for a friends car and next time I log in I get all this advertainment for a Pajero, AND they put it on a page in "My Garage". Rang them up asking why and got the "don't know what you are talking about, please send a snapshot". No wonder I rarely log in anymore.

I prefer the other big site. For $7 you get 2 day delivery and entertainment!! No extra money on items that are suppose to be included with your plus subscription.

Re: Receiving messages "A new device is using your account"

sandypebbles — Sat, 27 May 2023 23:18:34 GMT

Use whatever site you want to use

It has already been posted on the forum here numerous times why it happens

Little point wasting your time with eBay CS who only know what their scripts tell them when it has been answered already (the 'new device' issue, that is)

*Not just eBay it happens on, it's every time I log into FlyBuys

Re: Receiving messages "A new device is using your account"

vb-oz — Mon, 16 Oct 2023 01:16:37 GMT

It would be nice if at least there would be an IP address stated in these emails, but alas none. All it states is:

Device

Unknown

Approximate location

(may not match your exact location)

Great! "may not match your exact location" what is that supposed to mean!

I've received a few of these mails and considering that I have a static IP address all it leads to is my next statement:

In my opinion this only creates more fear that someone else is attempting to log into your account and endless unneeded password/passphrase changes, nothing like writing on a piece of paper and attaching it to your screen..

Re: Receiving messages "A new device is using your account"

domino-710 — Mon, 16 Oct 2023 01:26:34 GMT

It's nothing to do with your IP address.

It's various devices - tablets - phones - PC - etc.

Re: Receiving messages "A new device is using your account"

cam-2793 — Mon, 16 Oct 2023 02:04:43 GMT

It happens every time you clear cookies because that removes the cookie that tells eBay that this is a known device! You do not need to change all your passwords and get all worked up every time you clear cache and cookies because that is something that you should do regularly!

Re: Receiving messages "A new device is using your account"

eburtonlab — Mon, 16 Oct 2023 05:22:56 GMT

"may not match your exact location" what is that supposed to mean!

Location information is provided by the network that was used to sign in to eBay. The location may be the network provider's headquarters. If the user is signing in using a VPN or hotspot, or certain kinds of privacy software, it may be a location far away.

If you did not sign in to eBay around the time indicated, or use the browser type indicated, or if you do not recognize the location from the last time you signed in and received the same message, you should consider changing your eBay password.

Re: Receiving messages "A new device is using your account"

domino-710 — Mon, 16 Oct 2023 05:29:49 GMT

If that were the case - everyone using Telstra would show Melbourne.

Re: Receiving messages "A new device is using your account"

imastawka — Mon, 16 Oct 2023 07:12:12 GMT

Yep. I have my location set, but they always think I'm in Queensland for some reason.

I'm in Melbourne.

Re: Receiving messages "A new device is using your account"

twyngwyn — Mon, 16 Oct 2023 07:30:35 GMT

I'm in Adelaide....and they think I'm elsewhere.....but....I've just cleared cookies....happens regularly....

Re: Receiving messages "A new device is using your account"

padi*0409 — Mon, 16 Oct 2023 07:32:13 GMT

Stawks, at least mine hasn't crossed the Nullarbor ................... yet...............