topic Incorrect seller address - how to correct? in Technical Issues

Incorrect seller address - how to correct?

oldtiger2016 — Sun, 02 Jul 2023 03:31:53 GMT

I am currently selling an item on eBay. The item location is

incorrectly shown as the Ashmore and Cartier Islands which

are an offshore Australian island group in the Indian Ocean.

They are unpopulated and obviously giving potential buyers

the wrong impression of where I'm actually located, and also

may give the impression of the sale being a scam.

I have attempted to resolve this issue with the eBay chat site,

but with no success after a 45-minute session!

Any ideas as to how to change my seller address greatly appreciated.

Regards to all, Geoff.

Re: Incorrect seller address - how to correct?

domino-710 — Sun, 02 Jul 2023 03:49:25 GMT

Have you tried going into account settings - top left hand corner - click on your ID - edit your address. ??

Re: Incorrect seller address - how to correct?

oldtiger2016 — Sun, 02 Jul 2023 03:59:03 GMT

Thanks for that. Will check it out.

Re: Incorrect seller address - how to correct?

domino-710 — Sun, 02 Jul 2023 04:04:00 GMT

Not on this site - the community - but your eBay site - where you sell.

Re: Incorrect seller address - how to correct?

oldtiger2016 — Sun, 02 Jul 2023 04:30:37 GMT

Checked my address as you suggested, and it's showing correctly.

Re: Incorrect seller address - how to correct?

sandypebbles — Sun, 02 Jul 2023 04:38:02 GMT

Did you copy the listing from a 'sell similar' where the item location on that stated Ashmore and Cartier Islands ?

Re: Incorrect seller address - how to correct?

domino-710 — Sun, 02 Jul 2023 04:47:31 GMT

Very weird indeed - A&C does not even have a postcode. ??

The only thing I can think of is edit your address - totally - and reenter it.

Re: Incorrect seller address - how to correct?

domino-710 — Sun, 02 Jul 2023 04:49:25 GMT

OK reading Sandy's reply - go into the listing itself - check the details you have given.

Re: Incorrect seller address - how to correct?

sandypebbles — Sun, 02 Jul 2023 04:53:01 GMT

I thought potentially (if it is a sell similar listing) the seller in the other listing might have done a 'special listing' for someone (or other etc)

OR if the OP's computer 'thinks' that is where it is

(I know often after I have to do updates on this one, it then randomly 'thinks' it is in the US)

Re: Incorrect seller address - how to correct?

wide-world-of-stamps — Sun, 02 Jul 2023 05:21:00 GMT

Item location has nothing to do with your actual registered address. You could be (for example) listing an item for a friend or relation living in another state, and you would show the item location as where they are, not where you are.

When you edit your listing, there should be a section down the bottom somewhere (ours is showing below the Postage section), where you can edit the item location.

When you click on the pencil icon to edit it, just change the "Suburb/Town/State/Territory" field and the postcode if necessary.

Re: Incorrect seller address - how to correct?

domino-710 — Sun, 02 Jul 2023 07:23:00 GMT

OK - explain - for example - listing an item for a friend - the A&C Islands - zero - zilch - nihil - population.

Re: Incorrect seller address - how to correct?

twyngwyn — Sun, 02 Jul 2023 07:30:44 GMT

The camera you sold also has A&C Islands as location....I think an eBay 'glitch' on your account, which is ongoing.....ask to speak to a supervisor....good luck!

Re: Incorrect seller address - how to correct?

wide-world-of-stamps — Sun, 02 Jul 2023 07:32:09 GMT

His friend is a bird? 😃

Not really - that was actually a general comment, explaining why the item location might be different to the seller's actual address, not specifically related to the (very unusual) location showing on the OP's listing.

Re: Incorrect seller address - how to correct?

oldtiger2016 — Sun, 02 Jul 2023 09:34:06 GMT

Thanks for this, but in my sender details it shows Australia plus

the correct postcode, rather than the Ashmore and Cartier Islands

address. I spent 45 minutes on Chat, without any resolution. The

person didn't seem to be able to comprehend exactly what my

problem was, and just kept repeating irrelevant questions!

Re: Incorrect seller address - how to correct?

twyngwyn — Sun, 02 Jul 2023 10:16:00 GMT

try again and demand a supervisor......or go to their facebook page & complain there.....apparently people have more success when everyone can see the complaint??

Re: Incorrect seller address - how to correct?

davewil1964 — Sun, 02 Jul 2023 11:30:03 GMT

It's not rocket science.

Seller address is independent of location. That is why Chinese sellers can list item location in Australia when they are unlikely to have stock in Australia. You seem to have A&C as your location. Change it. Individually or in bulk for your extant listings. In the item location field of your listings.

Re: Incorrect seller address - how to correct?

oldtiger2016 — Mon, 03 Jul 2023 09:30:38 GMT

All avenues of support/suggestions have been exhausted, including eBay Chat.

I've now added a note in the body of my ad to clarify the item location.

With thanks to the members here who offered me help. 👍

Re: Incorrect seller address - how to correct?

davewil1964 — Mon, 03 Jul 2023 10:21:11 GMT

Did you try editing the item location?

Re: Incorrect seller address - how to correct?

davewil1964 — Tue, 04 Jul 2023 11:20:29 GMT

It appears not. After all, why spend a few seconds making sure your ONE listing is accurate, rather than wasting several hours of eBay and members time trying to help you.