topic Re: Does anyone know how to fix this in Technical Issues

Does anyone know how to fix this

onlinethrifted — Wed, 05 Jul 2023 01:03:39 GMT

I have tried multiple times to update my account details and it still doesn't go away? anyone know how to fix this

Re: Does anyone know how to fix this

twyngwyn — Wed, 05 Jul 2023 01:08:31 GMT

Re: Does anyone know how to fix this

countessalmirena — Wed, 05 Jul 2023 01:11:09 GMT

It sounds as though you have not gone through the steps required by Managed Payments to verify your ID (with passport or driver licence) and your bank account (logging in to your bank account via eBay portal OR using the micro deposit method).

You must read this thoroughly: https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792

Re: Does anyone know how to fix this

gutterpunkz05 — Wed, 05 Jul 2023 02:06:50 GMT

Hi there, I am guessing you signed up to managed payments, as your listings have GPay as a payment option, and this used to be a good indicator of MP Signup.

I also note you have had a few sales, so I am assuming the problem is with your bank account. Did you use the micro deposit verification system, and if so did you successfully complete the account verification.

Also is the bank account name identical to your ID document and registered ebay details, and are your ebay and bank account types also match, IE: both personal or both business.

Re: Does anyone know how to fix this

onlinethrifted — Wed, 05 Jul 2023 02:47:37 GMT

I have already gone through this process when I first started selling on eBay, unsure why it has just randomly popped up! Do you have any suggestions on what I should do

Re: Does anyone know how to fix this

twyngwyn — Wed, 05 Jul 2023 05:55:21 GMT

how long has the gap been between selling? ie......have you sold something every week, since signing up?

Re: Does anyone know how to fix this

countessalmirena — Wed, 05 Jul 2023 07:22:09 GMT

@gutterpunkz05 wrote:
Hi there, I am guessing you signed up to managed payments, as your listings have GPay as a payment option, and this used to be a good indicator of MP Signup.
I also note you have had a few sales, so I am assuming the problem is with your bank account. Did you use the micro deposit verification system, and if so did you successfully complete the account verification.
Also is the bank account name identical to your ID document and registered ebay details, and are your ebay and bank account types also match, IE: both personal or both business.

That’s a nifty little indicator!

It does seem specifically the bank account verification that’s at issue here.

Re: Does anyone know how to fix this

onlinethrifted — Wed, 05 Jul 2023 07:27:04 GMT

I’ve sold items every now and then. Probably only once a month

Re: Does anyone know how to fix this

twyngwyn — Wed, 05 Jul 2023 07:42:48 GMT

contact ebay.....HELP at top of page.....type them your story.....ask for a supervisor if you think you're getting 'fobbed off'.....good luck!

Re: Does anyone know how to fix this

countessalmirena — Wed, 05 Jul 2023 08:07:57 GMT

Once a month..? That may keep you perpetually in the “new seller” category.

Re: Does anyone know how to fix this

onlinethrifted — Wed, 05 Jul 2023 08:37:22 GMT

How do I fix this then? When I click to update account details it just asks me to provide photo ID, I’ve made sure everything matches and it still isn’t going away

Re: Does anyone know how to fix this

onlinethrifted — Wed, 05 Jul 2023 08:38:04 GMT

Thank you for your help! Do you know what eBay’s contact email is?

Re: Does anyone know how to fix this

countessalmirena — Wed, 05 Jul 2023 09:41:19 GMT

Email will not get you anywhere, onlinethrifted. It’s handled by bots and your email won’t even be glanced at by a human until several iterations of email and probably more than a week of frustration.

At any rate, it’s now narrowed down to photo ID.

Is your eBay name exactly the same, letter for letter, as your name on your driver licence of passport?

Is the photo of the licence or passport in colour? Is it sufficiently high resolution? Is the file size not too large? Is the photo edge to edge? Does it include all of the ID document with no corners cut off? Is it void of any blurriness?