topic Re: Unable to contact ebay online chat in Technical Issues

Unable to contact ebay online chat

al_251649 — Tue, 08 Aug 2023 09:16:52 GMT

Hi, i keep getting this message when i tried to contact eBay via chat option.

Sorry, I'm having trouble connecting you with an agent. Please try again later.

Is there any issue with my account? Thank you.

Re: Unable to contact ebay online chat

twyngwyn — Tue, 08 Aug 2023 09:18:48 GMT

We don't know....only sellers/buyers here.

Maybe we can help.....what is your problem?

Re: Unable to contact ebay online chat

al_251649 — Tue, 08 Aug 2023 09:45:38 GMT

Oh no.. i just want to connect to eBay service rep and ask about buyer’s feedback.

https://ibb.co/KN1QBkF

Re: Unable to contact ebay online chat

davewil1964 — Tue, 08 Aug 2023 10:54:16 GMT

Buyers' feedback is subjective. Little recourse there.

Also chat is not a 24/7 facility.

Maybe try during advertised hours.

Re: Unable to contact ebay online chat

arctoph_49 — Fri, 11 Aug 2023 00:37:13 GMT

6:59 pm (as per screenshot) is outside business hours.

Re: Unable to contact ebay online chat

al_251649 — Wed, 16 Aug 2023 04:43:47 GMT

Its not even working during business hour…

Re: Unable to contact ebay online chat

al_251649 — Wed, 16 Aug 2023 04:50:09 GMT

I ended up ask for call me. On the phone with them for 30 minutes they can’t figure out why. They got rid of me saying some users reported call you not working and only chat with us work.

I preferred to use chat than call function.

Re: Unable to contact ebay online chat

imastawka — Wed, 16 Aug 2023 04:53:30 GMT

I looked at your screenshot.

Have you actually written what your problem is instead of just Hi?

If you don't tell them what the issue is, they make think it's just someone mucking around.

Dunno - just grabbing at straws here.

Re: Unable to contact ebay online chat

repentatleisure1952 — Wed, 16 Aug 2023 06:31:59 GMT

@al_251649 wrote:

I ended up ask for call me. On the phone with them for 30 minutes they can’t figure out why. They got rid of me saying some users reported call you not working and only chat with us work.

I preferred to use chat than call function.

What is it that you want to know about a buyer's feedback.

You'll get help here if you post your issue here