topic Re: Item stuck in Ebay warehouse in Technical Issues

Item stuck in Ebay warehouse

Anonymous — Thu, 17 Aug 2023 20:07:55 GMT

I have an item I have purchased that seems to be stuck in a Ebay warehouse and hasn't moved in the last month. The address label given to the seller has this warehouse address on it and not my own in Australia. Does that seem right?

Cheers

Re: Item stuck in Ebay warehouse

papermoon.lady — Thu, 17 Aug 2023 20:49:52 GMT

The item has most probably been sent from China to the warehouse, and will then be sent to you once it arrives in Australia. A common problem with drop-shipped items and sellers registered in China, sadly.

Re: Item stuck in Ebay warehouse

arctoph_49 — Thu, 17 Aug 2023 21:04:55 GMT

Definitely from China, but how do you know what's on the label?

Re: Item stuck in Ebay warehouse

arctoph_49 — Thu, 17 Aug 2023 21:33:23 GMT

How do you know the address on the label?

Re: Item stuck in Ebay warehouse

sugar249 — Thu, 17 Aug 2023 21:34:46 GMT

Ebay don't warehouse any stock for sellers.

If it has past its Expected Delivery Date open an Item not received case NOW

Re: Item stuck in Ebay warehouse

arctoph_49 — Thu, 17 Aug 2023 21:57:05 GMT

I think the OP means the warehouse of some courier company like Aramex? I once had an item in one of their warehouses also for about a month, well, that's what the tracking said (waiting to be processed). This is sadly not even unusual, and quite often they don't even have the item yet because it has to arrive from China.

Yes, OP, open a case when it is past the delivery date.

Re: Item stuck in Ebay warehouse

Anonymous — Thu, 17 Aug 2023 21:57:16 GMT

It was sent from the USA and the seller sent through a picture of the shipping label. The tracking reads we have your item at our shipping hub and is being inspected.

Re: Item stuck in Ebay warehouse

papermoon.lady — Thu, 17 Aug 2023 22:06:29 GMT

I guess it is Pitney Bowes then.

It is normal that they first send the item to their shipping hub (Erlanger I think?), but usually it only takes a few days for them to inspect an item and then forward it.

Where did you check the tracking?

This site is quite good for international items: https://parcelsapp.com/

It even indicates the next tracking number (if more than one is used).

Re: Item stuck in Ebay warehouse

Anonymous — Thu, 17 Aug 2023 22:22:33 GMT

Awesome, thanks for your advice, I will give this a try.

Re: Item stuck in Ebay warehouse

sugar249 — Thu, 17 Aug 2023 22:23:19 GMT

Open an INR case, it may still be in transit, but it may also be a false label they have sent you to delay for the time to open a case.

Don't waste more time, do it, and do it now

Re: Item stuck in Ebay warehouse

repentatleisure1952 — Thu, 17 Aug 2023 22:24:26 GMT

The item is being sent with eBay International Shipping.

You should have an Estimated Delivery Date.

You also have the protection of the eBay Money Back Guarantee if the item does not arrive on time.

Re: Item stuck in Ebay warehouse

papermoon.lady — Thu, 17 Aug 2023 22:25:11 GMT

I just remembered that many sellers now use eBay international shipping if this is what you mean.

It is very similar to Pitney Bowes in that they first send the item to a shipping hub in the US, and the item is then sent to the intended recipient from there.

You can still check the tracking at the site indicated above.

Re: Item stuck in Ebay warehouse

Anonymous — Thu, 17 Aug 2023 22:33:14 GMT

Thanks for your help everyone, much appreciate your time.

Taken your advice and started the INR case.

Thank you again.

Cheers

Re: Item stuck in Ebay warehouse

sugar249 — Thu, 17 Aug 2023 22:36:31 GMT

@Anonymous wrote:

Taken your advice and started the INR case.

And don't close it if the seller asks you to.

Re: Item stuck in Ebay warehouse

papermoon.lady — Thu, 17 Aug 2023 22:43:06 GMT

And don't accept a replacement either (many people have problems with receiving replacements). Just get your money back.