topic Re: Discount on invoice in Technical Issues

Discount on invoice

linda_selling — Sat, 21 Oct 2023 20:25:34 GMT

Combining multipel order in one invoice:

I put a discount amount in and it always shows:

Invalid discount amount. Please enter a discount less than AU $0.00 (postage + sales tax).

I would like to discount the invoice by $0.25.

Why doesn't it allow me to offer a discount?

I am abel to refund every amount I like, but I can't ad a discount befor they pay!

Re: Discount on invoice

countessalmirena — Sat, 21 Oct 2023 23:11:29 GMT

Is to his in relation to any of the items for which you’re offering free postage? You cannot give a postage discount if the postage you offer is $0.00.

Re: Discount on invoice

linda_selling — Sun, 22 Oct 2023 01:05:21 GMT

I don't want to give a postage discount. I would like to give a discount on the items they buy, with or without postage.

Re: Discount on invoice

wide-world-of-stamps — Sun, 22 Oct 2023 02:56:15 GMT

Unfortunately the discount on the invoice can't be higher than the postage cost, which means you can't give any discount when you use "free postage".

We discovered this several years ago when we were quite new sellers, and it has never changed.

We have no idea why, that's just how it has been ever since we've been selling.

Your only choices seem to be to make a special listing for the buyer with the new price, or give them a refund after they pay. Neither is ideal, but better than nothing.

Re: Discount on invoice

imastawka — Sun, 22 Oct 2023 02:59:00 GMT

Farcryin' out loud.....it's 25 cents!!!!!

You won't win any medals for discounting 25 cents.

Re: Discount on invoice

sugar249 — Sun, 22 Oct 2023 04:30:17 GMT

@imastawka wrote:
Farcryin' out loud.....it's 25 cents!!!!!

You won't win any medals for discounting 25 cents.

But if it wins them a sale, its no skin of their back.

Re: Discount on invoice

imastawka — Sun, 22 Oct 2023 06:28:23 GMT

@sugar249 wrote:
@imastawka wrote:
Farcryin' out loud.....it's 25 cents!!!!!

You won't win any medals for discounting 25 cents.
But if it wins them a sale, its no skin of their back.

They've got the sale already.

They're talking about combining an order and discounting a lousy 25 cents.