topic Re: Hopless. in Technical Issues

Hopless.

odeon55 — Thu, 25 Jan 2024 12:44:23 GMT

I have been trying to speak to a human being to solve a major problem, but all I get is a virtual assistant that can only answer 5 F.A.Q.,s.

Re: Hopless.

countessalmirena — Thu, 25 Jan 2024 13:23:41 GMT

11:44 pm isn’t within business hours.

But what’s the major problem? Perhaps the responders here can help.

Re: Hopless.

gutterpunkz05 — Thu, 25 Jan 2024 19:12:24 GMT

I love the heading

Re: Hopless.

sandypebbles — Thu, 25 Jan 2024 21:25:56 GMT

Yes, it's not Easter yet

Re: Hopless.

domino-710 — Thu, 25 Jan 2024 21:27:28 GMT

I was going to suggest new batteries.

Re: Hopless.

eburtonlab — Fri, 26 Jan 2024 04:56:38 GMT

You should be able to use the chat assistant to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com.au/help/eua?id=5275&mkevt=1&mkpid

Re: Hopless.

*sons_n_daughters* — Fri, 26 Jan 2024 13:20:52 GMT

The OP posted their message at nearly midnight, which is way out of hours for help. As you're not in Australia, you wouldn't have seen that. It was probably the middle of the day for you, so wondering why help wasn't possible. We've not had phone help since Covid started, because the Filipinos all got stood down from the call centres to protect them. Might be different in the US.

Re: Hopless.

eburtonlab — Sat, 27 Jan 2024 07:33:30 GMT

In Australia the call back option should be working 9am to 6pm AET Monday to Friday, provided things are not too busy, at least according to that link.

If the OP missed the chance to use that option on Friday, it should be available on Monday.

Others may find the link useful as well, rather than arguing with the chat bot to try to get a call back link.

Call back hours are indeed different in the US: Monday to Sunday 5:00 am to 09:30 pm PT.

Re: Hopless.

davewil1964 — Sat, 27 Jan 2024 08:53:41 GMT

Friday was a National Public Holiday.

Re: Hopless.

myoclon1cjerk — Sat, 27 Jan 2024 11:25:56 GMT

What do you call a kangaroo with no legs?

Re: Hopless.

repentatleisure1952 — Sat, 27 Jan 2024 19:38:04 GMT

Anything except Skippy.

Re: Hopless.

sugar249 — Sun, 28 Jan 2024 10:54:12 GMT

..........

Re: Hopless.

odeon55 — Sat, 03 Feb 2024 09:41:15 GMT

I have tried during business hours 5 times in the last six weeks. I only discovered Ebay community that time of night, so I thought I would vent my frustrations, but they fell on deaf ears.

Re: Hopless.

odeon55 — Sat, 03 Feb 2024 09:43:40 GMT

It was meant to be hopeless, referring to my efforts to get Ebay to solve my problem.

Re: Hopless.

sandypebbles — Sat, 03 Feb 2024 10:09:40 GMT

They did not fall on deaf ears

you were asked what the issue was so other members could try to offer help/advise but you weren’t interested

Re: Hopless.

countessalmirena — Sat, 03 Feb 2024 10:38:46 GMT

@odeon55 wrote:
I have tried during business hours 5 times in the last six weeks. I only discovered Ebay community that time of night, so I thought I would vent my frustrations, but they fell on deaf ears.

As I asked initially, what is the problem? We (the eBay community) may be able to help.

I suppose there may be some sympathy-listening… but not without context.

Speak! We’re listening.