topic Re: Unable to attach video to rely in Technical Issues

Unable to attach video to rely

150lg — Fri, 23 Feb 2024 23:08:53 GMT

I cannot attach a video to an email to a seller, I can easily attach photos.

Any suggestions thanks 150lg

Re: Unable to attach video to rely

countessalmirena — Sat, 24 Feb 2024 01:54:05 GMT

If an item is not as described, and your seller is asking for a video, be cautious. How long is it since you received the item? Is the seller registered in China? Is it possible the seller is stalling you because it’s close to the 30 day timeframe limit for opening a not as described case to get a full refund?

If the timeframe is close to that limit, and you haven’t opened an official case/dispute/refund request, open it now.

If you have opened the official dispute, but the seller is delaying by asking for this and that, and if the timeframe after opening the dispute is getting close to 21 days, you need to ESCALATE the case. There should be the option to ask eBay to step in.

Does that help? It might be more pertinent than trying to attach a video to send the seller.

Re: Unable to attach video to rely

sugar249 — Sat, 24 Feb 2024 02:17:13 GMT

There is a limitation of 150MB on the size of videos, have you exceeded that

Re: Unable to attach video to rely

sandypebbles — Sat, 24 Feb 2024 02:23:18 GMT

You are suppose to be keeping all communication to eBay messages only

If your seller has asked you to send an email , that is another big red flag

Unless by 'email' you did actually mean eBay message