topic Re: Buyer gave wrong postcode and items didn't arrive, where do I stand? in Community Feedback

Buyer gave wrong postcode and items didn't arrive, where do I stand?

123-cavaliers — Thu, 23 Nov 2023 20:35:30 GMT

I used the postcode in the buyer's address on their Ebay account, but the items didn't arrive (posted a month ago). Now the buyer is telling me it could be one of two different postcodes, as it's a new area. When I Googled, the postcode showing for their address, is the one I sent the items to. Where do I stand here, am I liable to give them a refund? Any help appreciated, thanks.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

paper-jack — Thu, 23 Nov 2023 22:52:00 GMT

My local PO put my postcode into the APO system, instead of the buyer's PC on a parcel I was sending interstate. So the tracking system kept returning the parcel to my local sorting centre instead of sending it interstate. I contacted Australia Post and they organised a human to rescue the parcel from the automatic system and it was finally delivered to intended recipient.

I recommend contacting APO direct and explaining your problem.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

sugar249 — Thu, 23 Nov 2023 23:39:08 GMT

Does tracking show it as delivered?

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

123-cavaliers — Fri, 24 Nov 2023 00:17:44 GMT

It doesn't have tracking as I send in A4 size envelopes, and don't use tracking, maybe I should after this.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

imastawka — Fri, 24 Nov 2023 01:12:49 GMT

No tracking and you lose a dispute every time.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

123-cavaliers — Fri, 24 Nov 2023 01:22:34 GMT

Even if I put the correct postcode, and now the buyer is giving me 2 different postcodes? ... I put the postcode she has on her address on her Ebay account.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

sandypebbles — Fri, 24 Nov 2023 01:24:41 GMT

If you cannot prove it was sent, due to not having tracking, the buyer will win every single time over the seller

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

123-cavaliers — Fri, 24 Nov 2023 01:30:20 GMT

Looks like I've learned a lesson here then ... thank you all for your input, it is much appreciated.

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

sugar249 — Fri, 24 Nov 2023 02:14:58 GMT

I think you have done your money. No proof it was sent.

On the side of the Postie, they would generally pickup an incorrect postcode of that nature, and are well turned on to the new suburb situation. But no proof, no backup

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

twyngwyn — Fri, 24 Nov 2023 02:16:53 GMT

It might be RTS

Re: Buyer gave wrong postcode and items didn't arrive, where do I stand?

cam-2793 — Fri, 24 Nov 2023 04:29:45 GMT

For future reference, eBay will usually cover item not received cases if you can prove ( via tracking) that you shipped within your stated Handling time and it was then lost by the carrier.

If it's a low value item maybe take the risk but for small but not cheap, pay for tracked envelope.