topic Re: Giving buyer feedback. in Community Feedback

Giving buyer feedback.

nomissnickwah — Mon, 27 May 2024 23:53:29 GMT

I would like to see the buyer feedback dialogue returned to its previous arrangement. I will readily indicate whether my experience was positive and add a few succinct words of praise reflecting accuracy of description, value for money and promptness of dispatch. I do not like being 'forced' to give star ratings in order to post feedback. I will comply for the 5 items I have recently ordered but after that I will desist from leaving feedback until the process returns to its previous, convenient form.

Re: Giving buyer feedback.

sandypebbles — Tue, 28 May 2024 00:15:09 GMT

Not something other members can do for you

And eBay do not take requests (even in the unlikely event they did read your comment on the member to member forum)

Re: Giving buyer feedback.

countessalmirena — Tue, 28 May 2024 02:28:51 GMT

eBay and member suggestions = 🚫∞

❝eBay is always pleased to hear from members of the eBay community and welcomes their comments regarding eBay's products and services. However, eBay's long-standing company policy does not allow eBay to accept or consider ideas, suggestions, proposals or materials other than those eBay has specifically requested.❞

— https://www.ebay.com.au/help/policies/member-behavior-policies/unsolicited-idea-submissions-policy?id=4256

Translation:

Feel-good fluff

The real point: eBay doesn’t want eBay member suggestions.

The exception: eBay will accept member feedback and suggestions when eBay has already made a decision and want member feedback to justify that decision. (Format: questionnaire in rigidly defined structure designed to elicit the response eBay wants.)

Re: Giving buyer feedback.

sugar249 — Tue, 28 May 2024 05:54:30 GMT

so because you dont like a change you are depriving a good seller of feedback. It's not the sellers fault Ebay have changed.

I bet you will still leave it if you have a negative experience

Re: Giving buyer feedback.

domino-710 — Tue, 28 May 2024 06:11:23 GMT

It's simply - one more click - 2 seconds - give it a try.

Re: Giving buyer feedback.

imastawka — Tue, 28 May 2024 08:03:39 GMT

I do not like being 'forced' to give star ratings in order to post feedback.

Isn't it voluntary?

I thought you could skip giving stars if you didn't want to.

Re: Giving buyer feedback.

domino-710 — Tue, 28 May 2024 09:52:48 GMT

So did I - but haven't bought or needed to leave FB for a while.

Re: Giving buyer feedback.

nomissnickwah — Thu, 06 Jun 2024 01:37:20 GMT

1482 feedbacks left but I cannot remember EVER leaving negative feedback. I am the seller's customer, they are Ebay's customer. The only thing I can exercise is choice OR maybe try Amazon ?

Re: Giving buyer feedback.

nomissnickwah — Thu, 06 Jun 2024 01:41:23 GMT

"even in the unlikely event they did read your comment on the member to member forum"
More fool them !

Re: Giving buyer feedback.

sugar249 — Thu, 06 Jun 2024 01:43:30 GMT

@nomissnickwah wrote:
1482 feedbacks left but I cannot remember EVER leaving negative feedback. I am the seller's customer, they are Ebay's customer. The only thing I can exercise is choice OR maybe try Amazon ?

Exactly you are the sellers customer, but will deprive them of feedback, because Ebay made a change.

Re: Giving buyer feedback.

sandypebbles — Thu, 06 Jun 2024 01:44:36 GMT

It's a fact

It is only very rarely that someone employed by ebay will read the forum

It is a member to member forum, not a way to contact or communicate with eBay

And as said, even if they did happen to, eBay do not take 'requests' , as Countess posted about in depth above