topic faulty product in Community Feedback

faulty product

wilko50 — Thu, 01 Aug 2024 04:50:26 GMT

I bought a avantree ht41899 dual wireless headphones for tv on 7/01/2024 now the black headset wont charge cant contact seller as they are no longer member on ebay what to do next

Re: faulty product

padi*0409 — Thu, 01 Aug 2024 05:02:31 GMT

Nothing you can do I'm afraid, if the seller is claiming there's a warranty be aware that only Australian registered authorised sellers/resellers of the product can offer warranties.

Re: faulty product

sandypebbles — Thu, 01 Aug 2024 05:15:15 GMT

You are way out of time to do anything through eBay or Paypal

And, as mentioned, unless the seller was an authorised seller/re-seller of the brand, there never was a warranty to start with

Re: faulty product

countessalmirena — Thu, 01 Aug 2024 05:23:39 GMT

You are covered by eBay’s MBG for 30 days from the delivery date. It’s to ensure that what you receive is as described upon delivery.

It’s not a product warranty.

In other words, there isn’t anything you can expect from eBay.

It’s too late for a chargeback.

It’s too late for PayPal Buyer Protection.

(In any case, these are also not product warranties.)

Is the seller - was the seller - an authorised Australian dealer for the headphones? If so, you should have some consumer protection. If not, forget it.