topic Why is the messaging feature so awful? in Community Feedback

Why is the messaging feature so awful?

michael54284 — Wed, 18 Sep 2024 01:06:45 GMT

I can't upload pictures when asked for them, I can't see previously sent messages.

Please tell me I'm doing something wrong rather than the service being horribly designed.No option for uploading imagesNo sent?

Re: Why is the messaging feature so awful?

twyngwyn — Wed, 18 Sep 2024 02:17:35 GMT

You're in your Inbox......go to SENT items

Re: Why is the messaging feature so awful?

michael54284 — Wed, 18 Sep 2024 07:46:22 GMT

There's literally no sent option.

You have to go back to the 'CLASSIC' view to get the 'Sent' option and even then, it doesn't show all my sent messages.....

Re: Why is the messaging feature so awful?

twyngwyn — Wed, 18 Sep 2024 07:54:04 GMT

I'm sorry, I can't help you.....go to HELP at top of page & conduct a 'live chat' with eBay rep...good luck!

Re: Why is the messaging feature so awful?

michael54284 — Wed, 18 Sep 2024 07:55:28 GMT

As you can see, I have sent messages but they're hidden in the Return Details tab. I don't understand why they wont show up in My Ebay: Messages

Re: Why is the messaging feature so awful?

imastawka — Wed, 18 Sep 2024 09:40:43 GMT

Where it says "We've updated messaging. Try it now"

Have you clicked on that link?

I don't see why you want to upload messages for a change of mind return - unnecessary IMO.

Re: Why is the messaging feature so awful?

imastawka — Wed, 18 Sep 2024 09:58:21 GMT

Sorry. Too late to edit.

I meant upload photos for a change of mind return.

Re: Why is the messaging feature so awful?

michael54284 — Thu, 19 Sep 2024 00:20:16 GMT

In order to accept the return outside the 30 day window, the seller has asked for photos of the condition of the package. I assume to rule out any funny business.

Re: Why is the messaging feature so awful?

michael54284 — Thu, 19 Sep 2024 00:23:08 GMT

When I clicked on that it's the 2nd image on my original post. It doesn't show any sent messages.

The whole thing is a UX nightmare that needs updating.

Re: Why is the messaging feature so awful?

davewil1964 — Thu, 19 Sep 2024 08:49:35 GMT

With a case, all messaging is within the case.

I had one recently and could see both sides of the conversation, so I'm not sure why you can't.