topic Re: What to do? in New to eBay

What to do?

lydd-312 — Thu, 20 Jul 2023 05:02:56 GMT

I recently made a purchase as a guest and subsequently when trying to do anything in relation to this purchase (as it still hasn't arrived) ebay forced me to register so that I could try and contact the seller and report the item as not being delivered yet. So when I set up the account (using the same email address as I used as a guest) the item does not appear in my ebay summary or orders/purchases, etc. So through the account that I created I do not have the item appearing and as such no way of contacting the seller. If I try and view the order details through the email sent confirming the purchase I can still see it but if I try and contact the seller or report the item as undelivered the ebay system just sends me through the process of creating a new account again. Can someone please help me with resolving this as it would appear that ebay doesn't provide any support or assistance.

Re: What to do?

sandypebbles — Thu, 20 Jul 2023 05:14:27 GMT

Naturally the item is not going to appear on a different account to which you bought on

I won't go into the other part

There should be something here

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=Return%20as%20guesr&lucenceai=lucenceai&docId=HELP1151

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&st=3&pos=2&query=Buying%20as%20a%20guest%20&intent=Return%20as%20guesr&lucenceai=lucenceai&docId=HELP1147

eBay Help is at the top of every page

What was the estimated delivery date?

Re: What to do?

lydd-312 — Thu, 20 Jul 2023 05:33:31 GMT

I wouldn't necessarily say that naturally it wouldn't appear as the primary key associated with the user database is based on email address. So naturally a database would actually try and link all information based on the primary key.

Aside from this, your advise that I use the order confirmation email to access the order details and contact the seller - when I try this it redirects me to a page to create a new account. So thank you for advising that I do exactly what I had already described.

Please take the time to read and understand the content before providing a response.

Re: What to do?

twyngwyn — Thu, 20 Jul 2023 05:40:53 GMT

is the seller in Australia?

are you able to click on any of the seller's items, then ask a question?

Re: What to do?

lydd-312 — Thu, 20 Jul 2023 05:46:16 GMT

Simple answer - contact the seller through the account providing the details of the purchase made as the guest. Thanks.

Re: What to do?

sandypebbles — Thu, 20 Jul 2023 05:51:16 GMT

I did

Both

And I did not at any point advise that you use the order confirmation email to access the order details and contact the seller

I provided links that may have contained something helpful

But don't worry, I know better than to reply to any further questions you have from now on

Re: What to do?

padi*0409 — Thu, 20 Jul 2023 06:04:35 GMT

@sandypebbles wrote:

But don't worry, I know better than to reply to any further questions you have from now on

Ah Sandy, but you didn't provide a link for "warm fuzzy feelings" did you ????

Re: What to do?

lydd-312 — Thu, 20 Jul 2023 06:06:14 GMT

For starters, you might want to get off your high horse "Naturally blah blah blah" - you come off just a tad condescending....

Secondly, if all you are going to do is put me onto the ebay help links when I have clearly stated ebay doesn't provide any support or assistance then yeah please don't waste either your or my time...

Re: What to do?

domino-710 — Thu, 20 Jul 2023 06:13:35 GMT

OK then. LOL