topic Re: How to cancel postage when customer picks up in New to eBay

How to cancel postage when customer picks up

planetange111 — Mon, 18 Sep 2023 06:51:55 GMT

l have sold an item and the customer paid for postage but now will be picking it up tomorrow. l am happy to pay her cash as a postage refund, but how do l account to ebay for not posting the item?
This must happen to others, but l have searched and searched but cannot find any advice on what to do! lt's very frustrating.
Would be very grateful if anyone could help.

Re: How to cancel postage when customer picks up

countessalmirena — Mon, 18 Sep 2023 07:06:58 GMT

To prove pick-up, you need to scan a QR code provided to the buyer at the time of the sale.

To the best of my knowledge, that code will not be provided retrospectively. It is only generated if you listed the item as a pickup item and buyer selected this option.

Without the code, buyer can claim INR and will be fully refunded; you’d lose the case without proof of tracked postage showing delivery.

You should not give the buyer a cash refund if they’ve paid by PayPal. Same method should be used to refund as was used to pay.

Your options are really limited here. Were I you, I’d tell the buyer pickup isn’t available in the circumstances. If the buyer wants to pick up, say you will fully refund, relist it with pickup, and they can purchase and pay you with cash tomorrow… and remind them to bring that QR code with them.

https://www.ebay.com.au/help/selling/shipping-items/setting-shipping-options/local-pickup?id=4181

Re: How to cancel postage when customer picks up

planetange111 — Mon, 18 Sep 2023 07:36:32 GMT

That is all great advice; now l know my options.
Thank you very, very much!

Re: How to cancel postage when customer picks up

eol-products — Mon, 18 Sep 2023 07:51:51 GMT

If you go through with the pickup using the current sale only refund the postage via ebay and just select postage adjustment and enter the amount.

Rarely do things go wrong with pickups like this but it does happen but usually it happens with items that tend to attract that sought of buyer that will try and claim non delivery.

You can also have them sign a copy of the invoice and ask to sight their drivers licence which is what many businesses do when an item has been paid for.

Re: How to cancel postage when customer picks up

karpet — Mon, 18 Sep 2023 16:03:56 GMT

I'd be more concerned about ebay's requirement for the seller to upload tracking if tracking was advertised. It could result in a defect.

Re: How to cancel postage when customer picks up

repentatleisure1952 — Mon, 18 Sep 2023 20:17:43 GMT

@karpet wrote:
I'd be more concerned about ebay's requirement for the seller to upload tracking if tracking was advertised. It could result in a defect.

Did you read the accepted solution?

Re: How to cancel postage when customer picks up

planetange111 — Tue, 19 Sep 2023 00:27:30 GMT

Thank you for your response.
I have cancelled the order, and worked out a solution with the customer.

Re: How to cancel postage when customer picks up

planetange111 — Tue, 19 Sep 2023 00:31:31 GMT

Thank you for your response.
I have now cancelled the order, and worked out a solution with the customer.

Re: How to cancel postage when customer picks up

sugar249 — Tue, 19 Sep 2023 00:59:19 GMT

@repentatleisure1952 wrote:
@karpet wrote:
I'd be more concerned about ebay's requirement for the seller to upload tracking if tracking was advertised. It could result in a defect.

Did you read the accepted solution?

Wow, thats a bit of a Karen comment, sure the OP may have accepted another solution, but it is still a valid comment that Karen_Karpet has made. Remember other people read these threads and may have gone with one of the other solutions suggested. Why so grumpy, for a valid comment.

Re: How to cancel postage when customer picks up

eol-products — Tue, 19 Sep 2023 00:59:24 GMT

Did you relist as pick up only for the buyer to purchase.

Re: How to cancel postage when customer picks up

eol-products — Tue, 19 Sep 2023 02:59:21 GMT

I have not encountered any issues and had not thought to look but ebay sends out emails with tracked performance and no issues where noticeable for mine.

Have you had any issues with defects showing as I would be interested to know if it can be an issue.

Re: How to cancel postage when customer picks up

sugar249 — Tue, 19 Sep 2023 03:13:22 GMT

@eol-products wrote:
I have not encountered any issues and had not thought to look but ebay sends out emails with tracked performance and no issues where noticeable for mine.
Have you had any issues with defects showing as I would be interested to know if it can be an issue.

I have done it, no defects detected. I did do a postal refund first.

Re: How to cancel postage when customer picks up

repentatleisure1952 — Tue, 19 Sep 2023 05:16:22 GMT

@sugar249 wrote:
@repentatleisure1952 wrote:
@karpet wrote:
I'd be more concerned about ebay's requirement for the seller to upload tracking if tracking was advertised. It could result in a defect.

Did you read the accepted solution?
Wow, thats a bit of a Karen comment, sure the OP may have accepted another solution, but it is still a valid comment that Karen_Karpet has made. Remember other people read these threads and may have gone with one of the other solutions suggested. Why so grumpy, for a valid comment.

My apologies... I only saw one Accepted Solution when I posted... still the only one I see.

For some reason the OP selected my comment as a Solution.

I don't see how I was grumpy... I simply asked a question.

Re: How to cancel postage when customer picks up

domino-710 — Tue, 19 Sep 2023 05:18:47 GMT

LOL - at ' grumpy ' - just LOL.

Re: How to cancel postage when customer picks up

*sons_n_daughters* — Mon, 25 Sep 2023 02:20:04 GMT

@planetange111 wrote:
Thank you for your response.
I have cancelled the order, and worked out a solution with the customer.

As the item hasn't been relisted, I suspect this has now been sold off ebay as the "solution". Big mistake. BIG BIG mistake. Ebay don't take kindly to that and you could see future attempts to sell not possible.

Re: How to cancel postage when customer picks up

eol-products — Mon, 25 Sep 2023 04:45:05 GMT

I have an email from ebay I got some years ago saying I was a good ebayer. This was due to having a buyer purchase an item through ebay which meant my messages had been monitored for selling outside of ebay.

Re: How to cancel postage when customer picks up

sugar249 — Mon, 25 Sep 2023 05:07:15 GMT

@*sons_n_daughters* wrote:
@planetange111 wrote:
Thank you for your response.
I have cancelled the order, and worked out a solution with the customer.
As the item hasn't been relisted, I suspect this has now been sold off ebay as the "solution". Big mistake. BIG BIG mistake. Ebay don't take kindly to that and you could see future attempts to sell not possible.

exactly, op will be getting a nastygram from ebay shortly. and the sad thing is they admitted it on the public forum for ebay to see.