topic Re: facing error in revising the the listing in New to eBay

facing error in revising the the listing

microaqu_82 — Sat, 26 Jun 2021 06:07:32 GMT

It has been 15 days can not revise the listing nor create a new listing, contacted eBay they said they noticed this and trying to fix it asap.

For the last 15 days, every member customer is manipulation me by saying or doing the same things, even they no idea of the problem, they all are just wasting my time.

I'm confused Is it an international company's customer support? They are transferring me to the next support member without my permission. How can they behave with sellers like that?

I'm very disappointed with all that is going on with me and my shop, however, nothing fixed after more than 15 days

I did all that they said, "Changed the browser, clean the cookies, both are not working."

It keeps redirecting to the error page.

[{ https://paste.pics/CYL5J }]

Is there anyone who can help me out?

Re: facing error in revising the the listing

imastawka — Sat, 26 Jun 2021 03:26:01 GMT

Do you have a store on another account? Because this account isn't a store.

Did you get an email about Managed Payments and ignored it - or junked it?

Re: facing error in revising the the listing

microaqu_82 — Sat, 26 Jun 2021 03:38:23 GMT

Hello,

Thanks for your reply,

I could not understand that how you said " this is an account, not a store"

Please visit this " https://www.ebay.com.au/usr/microaqu_82 "

Above is my store link.

Moreover, I got an email to manage payments and I have managed my all payments four days ago but still facing the issue.

Below is some detail of my issue. hope you will get my problem

When I make changes in the listing by using the eBay AU site [{ https://paste.pics/CYLB4 }] and then click on update then it takes to me the USA page error [{ https://paste.pics/CY9CV }].

Thanks!

Re: facing error in revising the the listing

jellybirddesigns — Sat, 26 Jun 2021 03:40:03 GMT

Sounds like you haven't signed up for the new system of Managed Payments. There would have been various messages/reminders from Ebay. If I remember correctly, there was also a banner in the Seller Hub. I was moved onto the new system in July last year, but had been getting reminders to sign up for more than 6 months prior.

If that is the case, you won't be able to do anything until you comply with the requirements.

Customer Service are useless - don't rely on them for help.

Re: facing error in revising the the listing

microaqu_82 — Sat, 26 Jun 2021 03:50:40 GMT

@jellybirddesigns Thanks for your reply,

Can you please guide me that "what is this new system and how I can sign up in the new eBay manage payment system?"

I'm using PayPal for getting payments from customers and each order money is going on hold for 21 days. I think this is also going on due to not managing the new eBay-managed payments system.

So pls guide me.

Thanks!!

Re: facing error in revising the the listing

katistrophik — Sat, 26 Jun 2021 04:31:38 GMT

Do you currently reside in Vietnam or Sri Lanka ?

Re: facing error in revising the the listing

microaqu_82 — Sat, 26 Jun 2021 04:38:58 GMT

@katistrophik

No, I'm in Australia and My store is also Australia-based.

Re: facing error in revising the the listing

katistrophik — Sat, 26 Jun 2021 04:42:02 GMT

Ok, your funds are being held becasue you are a new seller (21 days I think).

Regarding MP if you have not been invited to join and you are blocked from listing you need to contact eBay

Bottom of this page on the right Help

Re: facing error in revising the the listing

domino-710 — Sat, 26 Jun 2021 04:56:54 GMT

OK - curious :

Re: facing error in revising the the listing

sandypebbles — Sat, 26 Jun 2021 05:00:38 GMT

Yep, that is what I see too

I looked earlier and certainly no store(just a 'regular' ) seller , now not even there at all

Re: facing error in revising the the listing

domino-710 — Sat, 26 Jun 2021 05:02:29 GMT

First you see it - then you don't. LOL

Re: facing error in revising the the listing

imastawka — Sat, 26 Jun 2021 05:06:22 GMT

Yes. No longer a registered user

Re: facing error in revising the the listing

microaqu_82 — Sat, 26 Jun 2021 05:27:16 GMT

@katistrophik

Thanks for your reply,

I talk with customer support and he is saying "'''

I've checked your account again and can confirm that it was suspended because it exhibits a risk to eBay and to its community. For that reason, you're not allowed to list, revise or buy items on the eBay site.

Huong, I regret to inform you that we will not be able to reinstate your account. We have taken this action out of concern for the safety and integrity of the eBay Community.

Please bear in mind that as your account is suspended, you won't be able to buy or sell on eBay. You're also not allowed to use an existing account or register a new account.

How I can go out from this suspension?

I'm sorry Huong, we can't remove the suspension on your account. Due to the risk presented to the eBay community by your account, we have determined that it is in our best interest to part ways.

I trust I’ve explained the matter clearly. Is there anything else I can assist you with?

can you tell me why I got suspension?

We assess accounts based on many factors. I hope you understand that we do not disclose information that could allow circumvention of our policies. Please be informed that we reserve the right to suspend a member's account if we have cause for concern."""

so now what I have to do?

Re: facing error in revising the the listing

sandypebbles — Sat, 26 Jun 2021 05:38:35 GMT

If eBay have banned you then that is the end of the story

The only option is to find another site to sell on

Re: facing error in revising the the listing

imastawka — Sat, 26 Jun 2021 06:40:33 GMT

Very strange scenario.

OP had over 100 listings for mainly aquarium items.

I did wonder how they got over 100 listings with such a new account.

Re: facing error in revising the the listing

jellybirddesigns — Sat, 26 Jun 2021 07:10:09 GMT

Not sure if it's that strange @stawks - I've got another account which I haven't used for more than 12 years. When I looked at it the other day it says I can list up to $1500 a month, it doesn't even give me an item limit.

I guess the OP needs to figure out why he got suspended in the first place. The only thing I saw was that all of his 16 sold listings appear to have exactly the same sale date. Wondering if a family member "bought" everything in order to bump up feedback.

Re: facing error in revising the the listing

imastawka — Sat, 26 Jun 2021 07:42:03 GMT

Hmmm. An old account would be linked to your current account maybe?

OP was just registered on 2nd June - can't get much newer than that.

Might have something to do with sales, you could be right.

Re: facing error in revising the the listing

hitchcock1969 — Sat, 26 Jun 2021 11:35:01 GMT

I'm having similar issues. When I tried to update my payment info ebay is asking me to enter my bank details (which is fine) BUT it is also asking me to enter my Personal Bank Customer Number and Bank account password!! this seems suspicious to me???

Re: facing error in revising the the listing

davewil1964 — Sat, 26 Jun 2021 11:41:48 GMT

Simple, really.

If you have read any of the numerous threads on this matter. Including the workarounds.

Bottom line is 'you don't register, you don't sell'

Re: facing error in revising the the listing

jellybirddesigns — Sat, 26 Jun 2021 12:53:00 GMT

@hitchcock - your matter is different.

In your case you need to register for Managed Payments. There are numerous threads on the matter on the boards, although I do agree with you that I would have concerns about giving my banking password. There is a way around it (as far as I remember). I think you have to choose "Other" as your bank. I'm not 100% sure as I didn't have to do that step.

The OP's issue is that he is permanently suspended. We originally thought it was an issue with Managed Payments, but appears not to be.