topic Re: Need help with verifying account in New to eBay

Need help with verifying account

samlam_60 — Sat, 06 Nov 2021 02:39:10 GMT

I recently sold my first item on ebay. Now it says that I have to verify my account using a drivers licence or passport but I do not have either. I only have a proof of age card. Is there any way I can use the proof of age card to verify?

Re: Need help with verifying account

e_purchasing — Sat, 06 Nov 2021 02:57:08 GMT

I imagine that you can but it will not be enough, you should have a medicare card and utility bills in your name and if you submit all those, that would be enough. Use the help link and chat to customer service about how to submit such

Re: Need help with verifying account

davewil1964 — Sat, 06 Nov 2021 02:58:53 GMT

Some states POA will work, some don't seem to.

If yours is in the same format as a Drivers Licence, try putting the number in the DL field. Some have reported that working, some not. As I said it seems to depend on where you live.

Re: Need help with verifying account

jellybirddesigns — Sat, 06 Nov 2021 03:14:47 GMT

Ebay is once again waiting until the horse has bolted.

They should have ensured that you were signed up and verified for Managed Payments BEFORE letting you list. In all honesty, I'm not sure how you will be able to get your funds, but you're welcome to try the suggestions and I guess a few have managed to receive their payouts. Some have had to apply for a passport simply to fulfil this requirement though.

If you are unable to sign up, you will need to cancel the transaction, but make sure you use the reason "problem with buyers address" in order to avoid a defect.

Re: Need help with verifying account

samlam_60 — Sat, 06 Nov 2021 03:29:41 GMT

the problem with that is I need to type and expiry date but my proof of age card doesnt have one.

Re: Need help with verifying account

davewil1964 — Sat, 06 Nov 2021 08:20:53 GMT

Please don't offer spurious suggestions. eBay don't accept Medicare cards, nor utility bills,

Maybe post with YOUR experience, rather than thought bubbles.

Re: Need help with verifying account

davewil1964 — Sat, 06 Nov 2021 08:50:50 GMT

Invent one.

Re: Need help with verifying account

e_purchasing — Sat, 06 Nov 2021 10:26:18 GMT

Listen pal, just because you spend your life on these boards does not qualify you as an eBay employee or customer service rep.

I wrote from experience rather than a "thought bubble" like most of your posts and added that medicare and utility in ADDITION to proof of Age should be acceptable

From eBay to me regarding verification of account a few years back:

-- A readable copy of the driver's license, front *and* back, or other government-issued ID.
-- A copy of a proof of address any billing statement will do. Your name and billing address should be visible.

And ultimately I advised the person to click the help link on how to submit such and to obtain the actual help they need.

Re: Need help with verifying account

padi*0409 — Sat, 06 Nov 2021 10:52:25 GMT

@e_purchasing wrote:

From eBay to me regarding verification of account a few years back:
-- A readable copy of the driver's license, front *and* back, or other government-issued ID.
-- A copy of a proof of address any billing statement will do. Your name and billing address should be visible.

Was that verification for Managed Payments on a selling account ? If not then what you have suggested will most likely not be sufficient proof of identity for that purpose.

Re: Need help with verifying account

sandypebbles — Sat, 06 Nov 2021 22:21:33 GMT

eBay CS do not know bee from bull's foot about using or selling on eBay

They read from a prompt screen, using the closet script to the question that they were asked

What eBay CS told you 'a few years back' has nothing to do what what is now, nor was it how things work with Managed Payments

If you are going to slag off other members, like you often do, at least include current and factual information in your helpful responses

Re: Need help with verifying account

samlam_60 — Tue, 09 Nov 2021 01:49:53 GMT

Update: I was able to successfully verify by putting my proof of age card details in the drivers license field. I just had to put in a random expiry date because there isn't an expiry on proof of age cards here

Re: Need help with verifying account

jellybirddesigns — Tue, 09 Nov 2021 01:56:55 GMT

Hopefully that will work - I think it might be a temporary fix though, and they might come back to you once they do a proper review and may require a scanned copy, which will possibly be rejected.

Fingers crossed that it works, but if you think you will continue to sell, maybe invest in getting your passport.

Re: Need help with verifying account

carian81 — Mon, 25 Apr 2022 08:08:42 GMT

In same position but it wont let me put a random expiry date, just says invalid.

Re: Need help with verifying account

meegstarb81 — Mon, 22 Sep 2025 14:47:45 GMT

Thanks for this. I was having the same issue. It worked for me using my proof of age card number as both the licence ID and licence number.