Question Re: accounts in Membership & Account

accounts

bai_87513 — Fri, 08 May 2026 07:07:59 GMT

i think ive accidentally replaced my old ebay account. they use the same email and now i cant log into my old one to get order details off it

Re: accounts

davewil1964 — Fri, 08 May 2026 07:36:32 GMT

Accounts cannot share the same email.

Re: accounts

*casey* — Fri, 08 May 2026 07:45:36 GMT

This sounds like you've purchased as a guest

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&srsltid=AfmBOoqf4dfmlu5yjpp4JlMCFkElD8NHAFqK5ho8K4VYlW-_miuCK9UV

Or a linked ID through Social Media

https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4

Log out of all Social Media and log out of eBay.

You should then be able log in with the correct purchasing ID and see all the order details

Re: accounts

bai_87513 — Fri, 08 May 2026 09:29:17 GMT

thats the problem. when you try to make an account with an email youve already used it asks if you want to replace it. wich is what i reckon ive done.

Re: accounts

*casey* — Fri, 08 May 2026 10:16:05 GMT

If you tried to register a new account with an existing email address, you’d receive the message:

“this email address is already in use”

You’d need to close the first account which couldn’t be done if you had current transactions.

Did you sign in through Google, Apple or Facebook ?

Re: accounts

*casey* — Fri, 08 May 2026 10:37:40 GMT

Did you sign in through Google, Apple or Facebook ?

And it's created a new account?

If yes, as I mentioned before, sign out of everything and sign in with the purchasing ID