what if the buyer changes their mind after paying? do I refund or ask them to take the item?

psha2410 — Fri, 18 Oct 2013 01:12:12 GMT

The buyer changed their mind between paying and collecting - do I refund and relist or can I ask them to honor the purchase?

Change of mind is not considered a valid reason for a ref...

kopenhagen5 — Fri, 18 Oct 2013 08:12:49 GMT

Change of mind is not considered a valid reason for a refund and you can ask buyer to honour sale.

Probably better to refund and relist than having an upset buyer know where you live.

In ebay messaging ask the buyer if they will agree to a mutual cancellation then refund and send a MC form from "resolve a problem" in the small drop down menu to the right of item in your sold list.

Your fee will be returned and you are free to relist once the first transaction is cancelled.

BTW, best to specify cash on pick up items is preferred as there is no PayPal protection on pick up items.

You could also offer to an under bidder if there was one.

Question Change of mind is not considered a valid reason for a ref... in Membership & Account

what if the buyer changes their mind after paying? do I refund or ask them to take the item?

Change of mind is not considered a valid reason for a ref...