Question Re: Strange charges to eBay Commerce Australia Pty Ltd in Membership & Account

Strange charges to eBay Commerce Australia Pty Ltd

troppolad — Thu, 09 Feb 2023 00:36:48 GMT

I have been hit with two charges to eBay Commerce Australia Pty Ltd. , one for $28.54 and another for $23.84.

There are no sellers mentioned and nothing i have bought matches the amounts charged. Please can some-one help, i am on a limited budget and these charges have hit me hard.

Cheers

Troppo

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Thu, 09 Feb 2023 00:40:15 GMT

Are they genuine charges on your bank statement

Or did you get an email saying you have been charged those amounts by a scammer pretending to be eBay?

If they are actually on your bank statement, you need to report this to your bank right away, so they can investigate them, cancel your card and get you a new one

You also need to report the charges to eBay as your account may have been compromised without you knowing

Re: Strange charges to eBay Commerce Australia Pty Ltd

troppolad — Thu, 09 Feb 2023 00:56:33 GMT

The charges have been listed on my paypal account as "eBay Commerce Australia Pty Ltd ". They are listed in my bank account as "EFTPOS PAYPAL *EBAY AU 4029357733 " with the same amounts withdrawn. What can i do to find out what is going on?

Cheers

Troppo

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Thu, 09 Feb 2023 01:02:33 GMT

As I have already said,

if you did not make those purchases, you need to contact your bank and notify them of unauthorised charges so they can cancel or freeze your card before more charges get made, they will also investigate the charges.

And, you need to contact eBay and tell them you have charges on your bank account that you did not make nor authorised. You need to do these things without delay, in case these are 'tester' amounts taken by a scammer, before they do a much larger amount

Re: Strange charges to eBay Commerce Australia Pty Ltd

countessalmirena — Thu, 09 Feb 2023 01:02:32 GMT

Are you certain that you can’t match up these amounts with recent purchases? Have you bought any items listed by overseas sellers? Is it possible that these are from an item in the US, for instance, converted to AUD? Possibly an item sent through the Global Shipping Program where you’ll see the portion that goes to PB (Pitney Bowes) being charged separately from the portion that goes to the seller?

If it’s still not making sense and you made absolutely no purchases in the relevant time period, then yes… contact your bank.

Re: Strange charges to eBay Commerce Australia Pty Ltd

troppolad — Thu, 09 Feb 2023 01:12:30 GMT

This is my first time on these boards so excuse any stupid questions i might ask. I cant find any way to contact ebay directly and i`m having a hard time working out how to reply to a post, i`m using the answer button on my original post to post a reply to any replies to my post.

Cheers

Troppo

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Thu, 09 Feb 2023 01:15:07 GMT

eBay help is at the top right of each page, it is automated so you will need to go through a few clicks to get to 'live chat' ask for a supervisor as soon as you can, otherwise you will just get a base level customer service person who won't have a clue. Personally, I would be contacting my bank first, and then eBay

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Thu, 09 Feb 2023 01:16:00 GMT

Also, you may find you need to click on 'view entire topic' (if it is there) so you don't miss any replies

Re: Strange charges to eBay Commerce Australia Pty Ltd

papermoon.lady — Thu, 09 Feb 2023 01:33:42 GMT

The amounts you have been charged seem to suggest a conversion from another currency.

If you are sure you didn't buy anything and that nobody else has access to your eBay and PayPal accounts, you should contact your bank immediately, as already suggested.

You also asked how to contact eBay. You can only contact eBay during normal business hours via live chat from the help page (scroll down to "contact us" and go through all the options until the live chat window appears).

Re: Strange charges to eBay Commerce Australia Pty Ltd

mmil95738 — Sat, 22 Apr 2023 01:27:33 GMT

What is this charge ,does not say what order was,and payments in two charges item is more expensive than first charge.i will be taking this further as nothing recieved or looks like being sent.Michele Mills

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Sat, 22 Apr 2023 01:37:49 GMT

Other members cannot tell you what you have bought or been charged for. Both the sellers who have most recently left you feedback are in China, one who has horrid feedback. Luckily you have all the protection given to you by eBay to get your money back if you do not receive the items without the need to 'take it further' other than by opening the appropriate dispute. Other than that, if you are talking about some other charge such as SmartyCashBack or eBay Plus, then better to start your own thread rather than piggy back on another person's post which they marked as solved so unlikely to be read by many other members

Re: Strange charges to eBay Commerce Australia Pty Ltd

chrisdb8011 — Thu, 27 Apr 2023 10:18:52 GMT

Why am i paying money to Commerce Australia pty ltd

Re: Strange charges to eBay Commerce Australia Pty Ltd

davewil1964 — Thu, 27 Apr 2023 10:26:43 GMT

Because you have bought things from eBay sellers. Given you have bumped this thread, did you bother reading the answers already supplied? If not, why not? If so, you already have your answer.

Re: Strange charges to eBay Commerce Australia Pty Ltd

gutterpunkz05 — Thu, 27 Apr 2023 18:10:26 GMT

The number you have referenced in this post, is a phone number, I have not seen it pop up for quite awhile. But you will find it is a paypal customer service number and from memory is used when a merchant uses paypal for eftpos or credit transactions. Give the number a call if you are still in the dark.

Re: Strange charges to eBay Commerce Australia Pty Ltd

cecil421 — Mon, 10 Jul 2023 07:56:50 GMT

I need to know what products I brought off them so I know what ones I have not got please

Re: Strange charges to eBay Commerce Australia Pty Ltd

sandypebbles — Mon, 10 Jul 2023 06:54:01 GMT

If you do not know what you have bought, I don't know how you expect other members to know

Re: Strange charges to eBay Commerce Australia Pty Ltd

davewil1964 — Mon, 10 Jul 2023 08:55:38 GMT

As sandy said, you should have a fair idea of what you have bought. You're not exactly a prolific buyer. Maybe check your buying history. A bit out there, admittedly.

Re: Strange charges to eBay Commerce Australia Pty Ltd

kesei5451 — Wed, 12 Jul 2023 11:07:28 GMT

I have brought a cord on eBay commerce Australia PTY LTD For $5.16 on the 29th June 2023 and have not received this item payed by PayPal please help

Re: Strange charges to eBay Commerce Australia Pty Ltd

davewil1964 — Wed, 12 Jul 2023 11:24:50 GMT

Nothing to do with strange charges the subject of this thread. Everything to do with you needing to read up on eBay's Money Back Guarantee. Something you agreed you had read when you opened your account.

Re: Strange charges to eBay Commerce Australia Pty Ltd

maham7947 — Wed, 08 Nov 2023 15:34:02 GMT

I have three charges through EBay Commerce which know nothing about. How can I stop these charges