https://community.ebay.com.au/t5/PayPal-Payments/How-do-I-start-a-non-Payment-action/qaa-p/620306#M2588 <P>4 days after sale date you can open a non paying case.</P><P>I usually send a message asking if there is a problem with payment, then if no response in a day or two, I open the case at 6-7 days.</P><P>The buyer then has a further 4 days to pay and if they don't respond, close the case.</P><P>You get your fee back, buyer gets a strike and you are free to relist.</P><P>&nbsp;</P><P>To open the case, to the right of the item in your sold list is a small drop down menu.</P><P>Select resolve a problem and follow the prompts.</P> Fri, 16 Aug 2013 23:06:41 GMT kopenhagen5 2013-08-16T23:06:41Z https://community.ebay.com.au/t5/PayPal-Payments/How-do-I-start-a-non-Payment-action/qaq-p/619510 <P>How do I start&nbsp;a Non Payment Action?</P> Fri, 16 Aug 2013 09:09:12 GMT https://community.ebay.com.au/t5/PayPal-Payments/How-do-I-start-a-non-Payment-action/qaq-p/619510 pastie145 2013-08-16T09:09:12Z