https://community.ebay.com.au/t5/Packaging-Shipping/Item-received-damaged-broken/qaa-p/382963#M136 <P class="mce-p">The process for damaged items is to take them to AusPost along with all the packaging and wrapping and have them inspected. You can then put in a claim for the damages.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">You should let the seller know that you've done this, but for damages the claims must be done by the receiver.</P> Tue, 14 Aug 2012 03:01:50 GMT *bad*angel* 2012-08-14T03:01:50Z https://community.ebay.com.au/t5/Packaging-Shipping/Item-received-damaged-broken/qaq-p/382943 <P class="mce-p">I have just received an item that was unfortunately damaged during transit. Registered post was paid for and entire payment processed through paypal. I believe the item was packed appropriately by the seller. Having never received a damaged item before I am not sure what/who to contact next. I could do with some helpful advice. Thanks.</P> Tue, 14 Aug 2012 02:54:17 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Item-received-damaged-broken/qaq-p/382943 magsag66 2012-08-14T02:54:17Z https://community.ebay.com.au/t5/Packaging-Shipping/Item-received-damaged-broken/qaa-p/382963#M136 <P class="mce-p">The process for damaged items is to take them to AusPost along with all the packaging and wrapping and have them inspected. You can then put in a claim for the damages.</P> <P class="mce-p">&nbsp;</P> <P class="mce-p">You should let the seller know that you've done this, but for damages the claims must be done by the receiver.</P> Tue, 14 Aug 2012 03:01:50 GMT https://community.ebay.com.au/t5/Packaging-Shipping/Item-received-damaged-broken/qaa-p/382963#M136 *bad*angel* 2012-08-14T03:01:50Z